Excellent Customer Experience
Jerome Ajibade
Abuja,FC
Summary
Goal-oriented manager with distinguished experience in Bank Operations, Business Development industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Special Assistant to the Honorable Commissioner
NIGER STATE MINISTRY OF INTERNAL SECURITY AND HUMA
Minna, Niger
06.2022 - Current
- Handled Number calls per day to address customer inquiries and concerns.
- Used Microsoft Word and other software tools to create documents and other communications.
- Created plans and communicated deadlines to complete projects on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with team members to achieve target results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Attended over Number hours of meetings, conferences and training courses to advance professional knowledge of social work.
- Interviewed clients and family members to obtain key information for case planning and management.
- Resolved problems, improved operations and provided exceptional service.
Special Assistant to the Honorable Commissioner
NIGER STATE MINISTRY OF CHIEFTAINCY AFFAIRS
Minna , Niger
09.2020 - 05.2022
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Worked with Name and Name departments to facilitate communication and deliver personalized solutions to customers.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Complied with established internal controls and policies.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Used Microsoft Word and other software tools to create documents and other communications.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports and presentations.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Organized and coordinated conferences and monthly meetings.
- Created expense reports, budgets and filing systems for management team.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Developed and maintained automated alert systems for important deadlines.
- Wrote reports, executive summaries and newsletters.
- Took notes and dictation at meetings.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Created and managed office systems to efficiently deal with documentation.
Relationship Manager
STERLING BANK
Minna , Niger
03.2020 - 03.2021
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Worked with Name and Name departments to facilitate communication and deliver personalized solutions to customers.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Profit Center Manager
UNITED BANK FOR AFRICA PLC
Lokoja , Kogi
05.2019 - 03.2020
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Branch Manager
UNITED BANK FOR AFRICA PLC
Lokoja , Kogi
10.2017 - 04.2019
- Forecasted trends and recommended improvements based on financial risk analyses.
- Boosted sales and customer loyalty through incentive programs.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Submitted loan applications to underwriter for verification and recommendation.
- Examined customer loan applications for loan approvals and denials.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Consulted customers to boost product sales and services.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Identified partnership opportunities and established favorable business connections.
- Gathered and reviewed customer feedback to improve operations.
Branch Operations Manager
UNITED BANK FOR AFRICA PLC
Kabba, Kogi
02.2013 - 09.2017
- Developed and implemented strategies for top-tier customer service.
- Conducted cash and key audits for controls and compliance.
- Assisted clients with issues or requests and mentored employees on customer service techniques.
- Oversaw branch operations and workflow for consistency.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Established and checked coding procedures, monitored reports and updated internal files.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Developed strategic plans for day-to-day financial operations.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
Cash Officer
UNITED BANK FOR AFRICA Plc
Lokoja , Kogi
02.2010 - 01.2013
- Managed budgets, assets, portfolios, accounts payable and receivable and general financial reporting procedures.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Oversaw liquidity and cash management operations.
- Produced monthly departmental headcount reports and analysis to compare actual budget and prior year results.
- Collaborated with corporate finance team members to support quarterly external reporting.
- Mitigated risk by implementing internal controls and safeguards for revenues and expenditures.
- Assisted in upper-level decision making by creating comprehensive financial reports and collaborating with finance and accounting departments.
Tellering
UNITED BANK FOR AFRICA Plc
Shendam, Plateau
12.2008 - 01.2010
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and other communications.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor Of Science - Accounting
University of Jos,
Jos, Plateau State 02.2005 - 12.2009
National Diploma - Accounting
University of Jos,
Jos, Plateau State, Nigeria 02.2002 - 12.2004
Skills
Customer service specialist
undefinedAccomplishments
- Collaborated with team of 7 in the development of turnaround strategy from loss making to profit within a 10month frame.
- Supervised team of 21 staff members.
Affiliations
Chartered Institute of Bankers of Nigeria (CIBN)
Membership No. 130475
Interests
Business Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Special Assistant to the Honorable Commissioner
NIGER STATE MINISTRY OF INTERNAL SECURITY AND HUMA
06.2022 - Current
Special Assistant to the Honorable Commissioner
NIGER STATE MINISTRY OF CHIEFTAINCY AFFAIRS
09.2020 - 05.2022
Relationship Manager
STERLING BANK
03.2020 - 03.2021
Profit Center Manager
UNITED BANK FOR AFRICA PLC
05.2019 - 03.2020
Branch Manager
UNITED BANK FOR AFRICA PLC
10.2017 - 04.2019
Branch Operations Manager
UNITED BANK FOR AFRICA PLC
02.2013 - 09.2017
Cash Officer
UNITED BANK FOR AFRICA Plc
02.2010 - 01.2013
Tellering
UNITED BANK FOR AFRICA Plc
12.2008 - 01.2010
Bachelor Of Science - Accounting
University of Jos,
02.2005 - 12.2009
National Diploma - Accounting
University of Jos,
02.2002 - 12.2004
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