Hi, I’m
Ogochukwu Jennifer Onuora
TECHNICAL SUPPORT AND CUSTOMER SERVICE REP
Lekki, Lagos,LAGOS
Summary
Enthusiastic Telephone Operator with 2 years of experience providing phone reception services top companies. Energetic personality with excellent customer service talents.
- Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
- Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
- Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
- Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
1
Language
6
years of professional experience
Work History
SAFEHOMESNGLEKKI
Call Agent
03.2023 - Current
Job overview
- Supported customers by managing 15 calls per day efficiently while maintaining professionalism and upbeat tone.
- Interpreted, audited and reconciled reports for accuracy or completeness.
- Developed understanding of client's business and supported procedures and adherence to service agreements.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department, or business.
- Very Fluent in English Language
UNIVERSITY OF NIGERIALAGOS, LAGOS
Customer Service Representative
11.2017 - 11.2020
Job overview
- Developed and maintained courteous and effective working relationships.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered services to customer locations within specific timeframes.
- Learned and adapted quickly to new technology and software applications.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Cultivated interpersonal skills by building positive relationships with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
UNIVERSITY OF NIGERIA ENUGUNIGERIA
Bachelor of Science from Education
05.2023 - 05.2023
Skills
CallSelect communication systems
Call center operations
Customer support
Client communication
[Fluency English
Timeline
UNIVERSITY OF NIGERIA ENUGU
Bachelor of Science from Education
05.2023 - 05.2023
Call Agent
SAFEHOMESNG
03.2023 - Current
Customer Service Representative
UNIVERSITY OF NIGERIA
11.2017 - 11.2020