Hi, I’m
Jennifer Madueke
Plot 6 Hillcrest Estate, Uwani
I make the most of all that comes and the least of all that goes.
Sara Teasdale
Summary
Experienced and competent customer service professional with over 5 years of expertise and a strong commitment to assisting customers in resolving problems and fostering a positive perception of the organization. Perform effectively in both team and solo environments. An exceptional track record for maximizing client satisfaction by analyzing client needs and striving to create bespoke solutions that go above and beyond the clients' original demands. Exhibits great communication skills as well as best-in-class service and support.
Overview
7
years of professional experience
Work History
Urchkings Real HomesAbuja
Customer Service Agent
11.2021 - 12.2023
Job overview
- Communicated with customers, buyers, and tenants to negotiate favourable contracts with buyers and remediate tenant complaints.
- Coordinated with team members to provide appropriate client accommodations and to address concerns with compassion and understanding.
- Advised Clients on market conditions, price, legal requirements, and other related matters.
- Engaged with customer service agents in a collaborative team environment and provided support to colleagues to resolve client concerns and issues.
- Performed client analysis, validated client documents, and followed up on clients, all of which resulted in a positive outcome.
- Built relationships with tenants, clients, and potential clients, using the most effective approaches to manage client and tenant issues calmly and effectively, while maintaining a 95% customer satisfaction rating.
- Identified solutions to issues and challenges, submitted queries from possible clients and tenants, and offered prompt responses.
Greengrub Art GalleryAbuja
Customer Service Representative
02.2017 - 10.2021
Job overview
- Driving sales through the engagement of customers, suggestive selling and sharing product knowledge.
- Greeting and pleasantly receiving customers, and also offering exceptional customer service.
- Documenting sales, and creating and updating customer profile records.
- Performed regular assessments regarding customer complaints and provided suggestions to improve customer satisfaction.
- Managed customer artwork returns, handled concerns with empathy and understanding, and identified resolutions to ensure customer satisfaction.
- Informing Customers on sales, art exhibitions and future merchandise of potential interest.
- Exceeded customer satisfaction goals and identified opportunities to improve the customer experience.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanour.
- Recorded every customer communication to ensure account accuracy and followed up on sales as needed.
- Responded quickly to client concerns and inquiries, and promptly handled any consumer complaints.
Education
University of Nigeria, NsukkaEnugu, Nigeria.
LL.B from Law
11-2022
University Overview
- Major in Alternative Dispute Resolutions
Spring of Life International SchoolEnugu, Nigeria.
High School Diploma
07-2016
University Overview
- Honor Roll English Language (2016)
- Honor Roll Literature in English (2016)
Skills
- Information Verification
- Call Control
- Case Management
- Inbound Customer Service
- Problem-Solving
- Verbal Communication
- Multitasking
- Analytical Thinking
- Active Listening
- Time Management
- Positive Attitude
- Quick Learner
- Detail Oriented
- CRM
- Microsoft Office
- Slack
- Tidio
- Live Chat
- Empathetic and genuine
- Service-oriented self-starter
- Microsoft Office Suite proficiency
- Customer Relations
- Administrative support
- Creative problem solving
Languages
English
First Language
Volunteer
- Youth Friendly Resource Centre, University of Nigeria, Nsukka, Enugu Campus, Nigeria.
- Law Students Association of Nigeria (LAWSAN) goes to school. Enugu, Nigeria
Affiliations
- English and Literary tutor
Superprof. ng (virtual).
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Agent
Urchkings Real Homes
11.2021 - 12.2023
Customer Service Representative
Greengrub Art Gallery
02.2017 - 10.2021
University of Nigeria, Nsukka
LL.B from Law
Spring of Life International School
High School Diploma
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