Jennifer David
Virtual Assistant
Summary
As a results-driven STR Virtual Assistant with 7+ years of experience, I specialize in helping property owners and managers maximize their time, efficiency, and guest satisfaction. My services are designed to take the stress out of day-to-day operations, so you can focus on growth, not tasks. From streamlining guest communication and managing bookings to coordinating cleanings and optimizing listings, I bring proven tools and strategies that boost your productivity and elevate the guest experience. Let me handle the backend, so you can enjoy peace of mind and consistent five-star reviews.
Overview
2
2
Certification
7
7
years of professional experience
Work History
Airbnb Arbitrage Property Finder
House of Living
10.2024 - Current
- Researched on local short-term rental regulations and laws.
- Searched for properties (apartments, houses, condos, etc.) meeting specific criteria.
- Implore diverse follow-up mechanisms to contact property managers and owners.
- Report and present available leads via Google sheets.
Customer Service Virtual Assistant
STR Cleaning & Concierge
06.2024 - Current
- Communicate with clients and cleaners.
- Schedule cleanings and follow up with cleaners.
- Search for new cleaning team.
- Email management and communication.
- Lead generation and conversion.
- Ensure client satisfaction through proactive team monitoring and timely delivery.
- Social media content creation and management.
- Maintenance Coordination.
Property Management Virtual Assistant
STR Property Management
04.2024 - Current
- Lead generation and research to secure new clients and expand business growth.
- Cleaning and maintenance coordination.
- Property listing optimization to maximize visibility, bookings, and revenue.
- Guest communications.
- Coordinate maintenance and repair services to ensure properties are well-maintained and any issues are promptly addressed.
- Develop engaging content to promote properties and enhance brand visibility.
- Promote listings on various social media platforms to increase visibility and drive bookings.
Customer Support Executive
HiiT Plc
01.2021 - Current
- Built relationships with leads, understand their needs, and tailor solutions based on those needs.
- Responded promptly to customer inquiries, providing accurate information and resolving concerns to facilitate sales.
- Implemented follow-up strategies to nurture leads and encourage conversion.
- Maintained accurate and up-to-date records of customer feedback, transactions, and sales activities.
- Managed email communication and lead generation.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Listened to customers' questions and concerns to provide answers or responses.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Enhanced customer loyalty by effectively resolving complaints and inquiries.
Short-term Rentals Virtual Assistant
The BNB Exchange
02.2024 - 07.2024
- Analyzed local real estate market trends, demand, and competition.
- Searched for properties (apartments, houses, condos, etc.) meeting specific criteria.
- Assessed property condition and profitable for short-term rentals.
- Researched local short-term rental regulations and laws.
- Presented property options and analysis to clients/investors.
General Virtual Assistant (Internship)
Atlas Cleaning & Maintenance
02.2024 - 03.2024
- Efficiently scheduled cleaning appointments, ensuring timely and accurate bookings.
- Coordinated cleaning staff to confirm schedules, address any issues, and ensure smooth execution of services.
- Provided exceptional customer support to clients, addressing inquiries, concerns, and feedback promptly and professionally.
- Designed engaging and relevant content for social media platforms to showcase company services, promotions, and customer testimonials.
Customer Relationship Officer
Multimedia Device Limited
11.2017 - 12.2021
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.
- Reduced call center wait times by efficiently managing incoming requests and delegating tasks effectively.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Cross-trained and provided backup support for organizational leadership.
Education
Bachelor of Science - Mass Communications
Ahmadu Bello University
Zaria 2016
Skills
- Virtual Assistance
- Administrative Support
- Customer Support
- Communication Skills
- CRM Tool
- Airbnb Co-host
- STR/MTR Arbitrage Property Search
- Property Management
- Travel Management
- Project Management Tools
- Social Media Management
- Email Management
- Lead Generation
- Data Entry
- File Management
- Google Suite
- Microsoft Suite
- Video Editing
- Use of Canva
- Scheduling & Calendar Management
- Marketing Skills
- Maintenance Coordination
- Complaint resolution
- Teamwork and collaboration
- Data management
- Database management
- Cross-functional collaboration
- Time Management
- Market Research
Certification
Certificate in Virtual Assistance
- [Area of certification], [Company Name] - [Timeframe]
Languages
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Airbnb
VRBO
Hostaway
Bookingcom
Pricelab
Turno
Guesty
Hospitable
Google Suites
Calendly
Slack
CapCut
Chatgpt
Zillow
HubSpot
Trello
Clickup
Zendesk
Intercom
Asana
Freshdesk
Canva
Zoom
Timeline
Airbnb Arbitrage Property Finder
House of Living
10.2024 - Current
Customer Service Virtual Assistant
STR Cleaning & Concierge
06.2024 - Current
Property Management Virtual Assistant
STR Property Management
04.2024 - Current
Short-term Rentals Virtual Assistant
The BNB Exchange
02.2024 - 07.2024
General Virtual Assistant (Internship)
Atlas Cleaning & Maintenance
02.2024 - 03.2024
Customer Support Executive
HiiT Plc
01.2021 - Current
Customer Relationship Officer
Multimedia Device Limited
11.2017 - 12.2021
Bachelor of Science - Mass Communications
Ahmadu Bello University
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