Hi, I’m
Jenny Fermo
Operations Manager
Lekki,Lagos
Summary
Driven Operations Manager with a proven track record at Stargate Impressions Limited, enhancing operational efficiency and customer satisfaction. Excelled in vendor sourcing and operations management, leveraging strong leadership and communication skills to foster team growth and streamline processes. Achieved significant cost reductions, demonstrating a keen ability to merge analytical prowess with strategic thinking.
Overview
28
years of professional experience
Work History
Stargate Impressions LimitedLekki, Lagos
Operations Manager
02.2018 - Current
Job overview
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and maintained relationships with external vendors and suppliers.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
National Statistics OfficeManila, Philippines
Statistical Assistant
11.1996 - 08.2012
Job overview
- Managed multiple deadlines effectively by prioritizing tasks based on project importance and complexity.
- Expanded department capabilities by actively participating in professional development opportunities, staying current with advancements in the field of statistics.
- Provided actionable insights from complex datasets u
- Data collection and analysis
- Enhanced data accuracy by meticulously cleaning and organizing raw statistical data sets.
- Assisted in the preparation of comprehensive reports, presenting findings in a clear and concise manner for non-technical audiences.
- Streamlined report generation processes, saving time and increasing efficiency through automation of routine tasks.
Philippine Statistics Authority Camarines Norte, Philippines
Administrative Officer
09.2012 - 12.2017
Job overview
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Maintained inventory of office supplies and placed orders.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Jenny's Beauty SalonDaet, Camarines Norte
Owner
04.2010 - 11.2015
Job overview
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Camarines Norte State College Daet, Camarines Norte
Master In Public Administration from Public Administration - Units Earned
Mabini College Daet, Camarines Norte
Bachelor Of Arts from English Literature
03.1995
Skills
Vendor sourcing
Timeline
Operations Manager
Stargate Impressions Limited
02.2018 - Current
Administrative Officer
Philippine Statistics Authority
09.2012 - 12.2017
Owner
Jenny's Beauty Salon
04.2010 - 11.2015
Statistical Assistant
National Statistics Office
11.1996 - 08.2012
Camarines Norte State College
Master In Public Administration from Public Administration - Units Earned
Mabini College
Bachelor Of Arts from English Literature
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