Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

JEMIMA L. BUORO

galadimawa, Abuja,FC

Summary

Objectives Objectives To be associated with a reputable Organization that is tuned to world trends in development, offer challenges and gives room for both personal and corporate growth to effectively maximize my personal and professional skills in my chosen career and be a team player in achieving organizational goals. Ability to effectively manage multiple responsibilities and to identify urgent tasks, ensuring they are prioritized using logic and reason to identify complex problem and solutions. PROFILE Strong organizational and analytical skills. Strong networking and interpersonal skills. Strong commitment to continuous learning and development. Excellent communication and negotiation skills. Strong commitment to continuous learning and development. Strong relationship skills, creative and innovative. Strong team player with fine communication and problem-solving skills. Strong leader with motivational management style.


Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Overview

7
7
years of professional experience
16
16
years of post-secondary education
1
1
Language

Work History

Regional Human Resource Manager

Oxford International Group
01.2021 - Current
  • Schedule meetings, interviews, HR events and maintain agendas
  • Coordinate training sessions and seminars
  • Assist with performance management procedures
  • Provide assistance on organizational and developmental needs
  • Serve as point of contact with benefit vendors and administrators
  • Resolve of internal employee conflict
  • Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts
  • Recruiting and hiring competitive staff
  • Monitor and perform review for all performance
  • Employee Engagement and providing support to the finance department
  • Assist manager in the management of poor performance, advising on solutions and assisting with their implementation
  • Work with management to ensure compliance
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Motivated employees through special events and incentive programs.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Maintained work structure by updating job requirements and job descriptions for positions.
  • Developed succession plans and promotion paths for staff.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Collaborated with entire human resource department to discuss new ways to recruit top talent.
  • Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Maintained human resources regulatory compliance with local, state and federal laws.

Head Marketer/HR Assistance

Access Bank PLC
Kano
07.2020 - 03.2021
  • Directed and spear headed day-to-day meetings with prospective clients
  • Followed up and successfully retained over 60% of clients
  • Significantly improved growth of the firm
  • Brought in clients and maintained client relationship
  • Cross selling the banks product to new customers
  • Recruit new marketing staff
  • Monitor and perform review for all performance
  • Create a suite document template e.g
  • Employment contract, resignation letter
  • Assist manager in the management of poor performance, advising on solutions and assisting with their implementation
  • Work with management to ensure compliance
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Compiled product and customer data to generate informed profit projections.
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Briefed senior executives on monthly projections, product launches and other marketing plans.

Customer Service Personnel

Access Bank PLC
01.2019 - 06.2020
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Regularly exceeded daily sales and product add-on quotas
  • Responded to customer requests for products, services and company information
  • Trained new personnel regarding company operations, policies and services
  • Answered constant flow of customer calls with minimal wait times
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
  • Worked with vendors to schedule more daily pickups and weekly deliveries
  • Devised workaround solutions for Bank-related issues, resulting in Satisfaction
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Cross-trained and backed up other customer service managers
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Worked with customers to understand needs and provide excellent service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

Client Service Manager

Diamond Bank PLC
04.2015 - 01.2018
  • First contact person with a warm disposition thereby creating a positive first impression about the company
  • Receives and welcomes clients at the bank with a positive and helpful attitude
  • Sending and Receiving mails
  • Data Entry of customers information
  • Knowing my customers needs and proffering solutions to it
  • Receiving and making important calls to client
  • Ensure that office inventory database is updated on regular basis Maintenance of files and records relevant to office maintenance
  • Responsible for providing information about the services and products when visitors make an inquiry
  • Retained more than 80% of our customers base
  • Support in the planning and facilitation of workshops and trainings
  • Support the elaboration and adjustment of operational plans
  • Making sure the ambiance of the office is clean at all times
  • Coordinate procurement of goods and services
  • Assist in the logistics aspect of the organization
  • Following up on client's complaints and ensuring they are resolved
  • Delivered exceptional level of service to each client by listening to concerns and answering questions
  • Serve customers in a friendly, professional and efficient manner, following outlined steps of service
  • Created plans and communicated deadlines to ensure projects were completed on time.

Operations assistant

08.2014 - 03.2015
  • Assists with the organization of meetings and events on and off-site as directed which may include the setting up of rooms/venues, arranging catering and refreshments, ensuring the necessary equipment are in place and functioning, taking minutes where necessary
  • Receive visitors to the office with a high standard of courtesy and hospitality and direct them appropriately
  • Assist the project operations team to manage stock out of office supplies and inventories, process vendor payments, and collate timesheets of long-term and short-term staff
  • Support in sending out reference checks and collation of Biodata documents of successful candidates
  • Support the collation of Onboarding forms and registration of staff to access healthcare
  • Submit the procurement action request for new requisition(s)
  • Accurately track and record project inventory, ensuring proper maintenance and security of project assets at Country Office
  • Make travel and accommodation arrangements for project staff and visitors as requested
  • Support the operation of office equipment including reviewing maintenance requirements, arranging for necessary repairs, maintaining equipment inventories, and evaluating new equipment
  • Maintain stock records for stationery and supplies for the office, working with suppliers and verifying receipt of supplies and requisitioning in line with office procedures
  • File and retrieve Project documents, records, and reports
  • Collects and sorts incoming and outgoing correspondence
  • Perform any other task as assigned by the supervisor or project leadership.

Education

MBA - Human Resource Management

Bayero University
04.2017 - 08.2019

BA - Philosophy

University of Abuja
01.2008 - 01.2011

Senior Secondary School Certificate - undefined

Bishop James-Yisa Memorial College
01.2001 - 01.2007

First School Leaving Certificate - undefined

ECWA School
01.1995 - 01.2000

Trainings and Certifications Computer Appreciation Course ( MS Word, Outlook, Excel, Power Point - VIEW

Chattered Institute of Personnel Management (CIPM)

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National Institute of Management (NIM)

Skills

Human resources management

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Interests

Research, Travelling, Adventure

Timeline

Regional Human Resource Manager

Oxford International Group
01.2021 - Current

Head Marketer/HR Assistance

Access Bank PLC
07.2020 - 03.2021

Customer Service Personnel

Access Bank PLC
01.2019 - 06.2020

MBA - Human Resource Management

Bayero University
04.2017 - 08.2019

Client Service Manager

Diamond Bank PLC
04.2015 - 01.2018

Operations assistant

08.2014 - 03.2015

BA - Philosophy

University of Abuja
01.2008 - 01.2011

Senior Secondary School Certificate - undefined

Bishop James-Yisa Memorial College
01.2001 - 01.2007

First School Leaving Certificate - undefined

ECWA School
01.1995 - 01.2000

Trainings and Certifications Computer Appreciation Course ( MS Word, Outlook, Excel, Power Point - VIEW

Chattered Institute of Personnel Management (CIPM)

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National Institute of Management (NIM)
JEMIMA L. BUORO