JEFFERSON OSARENKHOE EGBON
Benin City, Edo
Summary
Driven automotive professional successful at managing parts and replacing components. Good teamwork, communication, and problem-solving abilities. Well-versed in engine maintenance, transmission service, and body repair. Hardworking Automotive Technician with 5 years of experience in the field. Upbeat individual with enthusiasm for work and an understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Automotive Technician
QSources Company
03.2019 - Current
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Retained accurate records of purchases, titles and sales.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Assisted in selection of quality parts and supplies, ensuring repair durability.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Optimized inventory management systems by tracking stock levels closely and placing orders as necessary to prevent shortages or excess supplies.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Explained estimates and determined repair timelines to manage customer expectations.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Investigated customer complaints to identify cause of malfunctions.
- Analyzed vehicle data using advanced diagnostic equipment.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
Logistics Supervisor
Coks-Key Communications
04.2017 - 01.2019
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Organized promotion campaigns for clients.
- Analysed market trends and patterns to increase brand sales and meet targets.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Trained, scheduled, and evaluated over 45 employees.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high-pressure situations.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing the impact on overall operations.
- Developed strong relationships with key clients through frequent communication and exceptional service delivery.
- Handled day-to-day shipping and receiving overseeing more than 5000 promotion material packages per week.
Computer Hardware Technician
Vic-Biz Technology Ltd.
11.2013 - 01.2017
- Increased customer satisfaction by effectively addressing and resolving complex hardware problems.
- Provided exceptional customer service through clear communication of technical issues, repair timelines, and expected outcomes.
- Streamlined workflow processes by designing and implementing customized hardware solutions for clients.
- Maintained detailed records of all completed work orders, allowing for accurate tracking of time spent on each task and client billing purposes.
- Enhanced team efficiency by developing internal documentation of hardware troubleshooting processes and solutions for common issues.
- Trained junior technicians on proper diagnostic techniques, repair procedures, and customer service best practices.
- Offered assistance in implementing and developing training programs.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Assisted in the successful completion of large-scale projects by providing expert hardware installation services.
- Reduced downtime for businesses by providing timely troubleshooting and technical support.
- Improved efficiency of computer systems through regular maintenance, updates, and optimization.
- Developed strong relationships with vendors, facilitating efficient procurement of necessary parts for repairs or upgrades.
- Supported company growth by assisting with the planning, purchasing, installation, and configuration of new computers during expansion periods.
- Generated reports to track performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
Class Teacher
Royal Christian Academy
07.2012 - 07.2013
- Evaluated student progress regularly, adjusting instruction to meet individual needs and ensuring mastery of concepts.
- Participated in ongoing professional development, staying current with best practices in education and bringing fresh ideas to the classroom.
- Organized extracurricular activities such as clubs or tutoring sessions, extending opportunities for student growth beyond the school day.
- Developed students'' critical thinking skills by incorporating hands-on activities and real-world problem-solving exercises.
- Used tests, quizzes, and other assignments to gauge students' learning and determine understanding of course materials.
- Taught subject matter based on information compiled from textbooks, online sites, and other educational materials.
- Worked closely with support staff, coordinating efforts to address the unique needs of students receiving special education services or interventions.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Developed and implemented classroom routines to address varying student needs.
- Created lessons and online testing materials to facilitate remote learning.
- Fostered student curiosity and interest through creative hands-on activities.
- Adapted teaching methods and materials to meet students' varying needs.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Boosted cultural awareness by incorporating children's literature from world cultures.
IT Intern (Students Industrial Work Experience)
Vinosa Industries Nigeria Limited
05.2007 - 11.2007
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
- Assisted in developing user-friendly interfaces for streamlined client experiences.
- Conducted thorough testing of application features, ensuring functionality and reliability before deployment.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Assisted in the development of user manuals and training materials, improving user understanding and adoption of new software tools.
- Participated in evaluation of new technology solutions, contributing to decisions that drove technological advancement and efficiency.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Participated in cybersecurity awareness training, enhancing IT team's preparedness against potential cyber threats.
- Participated in the evaluation of new technology solutions, contributing to decisions that drove technological advancement and efficiency.
- Facilitated integration of new software applications into existing systems, ensuring seamless operation and user adoption.
- Collaborated with other departments to identify and solve software issues.
- Implemented and maintained software solutions according to customer requirements.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Education
Qsources Company
Lagos, Nigeria 02.2019 - 02.2021
Bachelor of Engineering (B.Eng.) - Computer Engineering
University of Benin.
Benin City.02.2011
Ordinary National Diploma (OND) - Computer Science
Auchi Polytechnic
Auchi, Edo State11.2007
Skills
Strong Work Ethic
Changing tires
Engine repair
Problem-Solving
Service Scheduling
Optimizing engine performance
Road-Worthiness Evaluations
Scheduled services
Relationship Building
Supply Ordering
Calibrating instruments
Customer Relationship Management (CRM)
Inventory Auditing
Automotive Engineering
Contract Negotiation
Ticket writing
Advanced Diagnostics
Flexible Schedule
Electrical experience
Quality Assurance
Work Planning and Prioritization
Electrical Systems
Roadside Repair
Purchasing Parts and Inventory
Inventory organizing
Job Scheduling
Calibration understanding
Detailing Services
Willing to Learn
Oil Changes
Brake servicing
Maintenance and repairs
Timeline
Automotive Technician
QSources Company
03.2019 - Current
Qsources Company
02.2019 - 02.2021
Logistics Supervisor
Coks-Key Communications
04.2017 - 01.2019
Computer Hardware Technician
Vic-Biz Technology Ltd.
11.2013 - 01.2017
Class Teacher
Royal Christian Academy
07.2012 - 07.2013
IT Intern (Students Industrial Work Experience)
Vinosa Industries Nigeria Limited
05.2007 - 11.2007
Bachelor of Engineering (B.Eng.) - Computer Engineering
University of Benin.
Ordinary National Diploma (OND) - Computer Science
Auchi Polytechnic
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