Jaysen Sordum Barikpoa
Lagos,Lagos
Summary
Experienced IT professional with a strong foundation in basic computer architecture, operating systems (Windows, Linux), and computer networking. Demonstrated expertise in software management, troubleshooting, and systems administration. Proven ability to handle client relationships and provide exceptional customer service. Skilled in IT security, virtual meeting facilitation, and SEO understanding. Committed to leveraging technical skills to enhance organisational efficiency and security.
Overview
3
3
years of professional experience
Work history
Virtual Assistant Intern (Remote)
Virtual Assistant Intern (Remote)
Remote, Nigeria
2025.01 - Current
Managed virtual schedules, handled client communications, and improved operations efficiency by 15%.
Supported marketing and IT teams, leading Pedmonie brand campaigns across multiple platforms.
Drove a 30% increase in engagement through cross-functional collaboration with content and tech teams.
Content Creator & Social Media Strategist
GC Fort
Cotonou, Benin
2024.09 - Current
Created and executed content strategies, increasing brand visibility by 40%.
Managed post scheduling using Meta Business Suite; optimised campaigns to grow acquisition by 35%.
Utilised analytics to track KPIs and continuously improve outreach.
Customer Care Representative & IT Support
Diverse Ventures
Cotonou, Benin
2022.10 - 2024.03
Resolved 50+ daily inquiries, delivering 95% customer satisfaction.
Maintained hardware/software systems, boosting uptime and user productivity.
Provided Tier 1 technical support and escalated critical issues effectively.
Education
Professional Certificate - Google Project Management
Coursera
Online 2025.04 -
Professional Certificate - Google IT Support
Coursera
Online 2025.01 - 2025.04
Higher National Diploma - Science Laboratory Technology (Biology/Microbiology)
Rivers State Polytechnic
Bori, Nigeria 2013.01 - 2014.12
Skills
- Basic computer architecture
- Operating systems (Windows, Linux)
- Computer networking
- Software management
- Troubleshooting
- Customer service
- Systems administration
- IT security
- Virtual meeting facilitation
- Client relationship handling
- SEO understanding
Languages
English
Native
Affiliations
- Research
- Content Creation
- Troubleshooting gadgets
Timeline
Professional Certificate - Google Project Management
Coursera
2025.04 -
Virtual Assistant Intern (Remote)
Virtual Assistant Intern (Remote)
2025.01 - Current
Professional Certificate - Google IT Support
Coursera
2025.01 - 2025.04
Content Creator & Social Media Strategist
GC Fort
2024.09 - Current
Customer Care Representative & IT Support
Diverse Ventures
2022.10 - 2024.03
Higher National Diploma - Science Laboratory Technology (Biology/Microbiology)
Rivers State Polytechnic
2013.01 - 2014.12