JayeshKumar Ramanbhai Patel

• Executed daily responsibilities with precision and efficiency.
• Acquired and implemented new skills to enhance daily operations.
• Completed tasks within stringent deadlines.
• Exhibited courteousness, approachability, and readiness to assist when required.
• Managed enterprise IT and network operations across key Sterling-supported locations including SPFL, OML13, Kwale LPG, and multiple rig locations
• Configured and maintained Cambium wireless infrastructure for office and residential environments using E410, E510, E600, and XV2-T access points
• Designed, deployed, monitored, and troubleshot PTP/PTMP wireless links using Ubiquiti NanoBeam, PowerBeam 620, Wave Nano, Wave Pico, and airFiber 60 LR
• Ensured network availability at remote sites by implementing wireless connectivity solutions in locations without OFC infrastructure
• Administered Huawei S5731 and D-Link DGS-1210 / DGS-3130 switches for VLAN, switching, routing, and site connectivity requirements
• Supported end-to-end LAN/WAN operations including network troubleshooting, service restoration, and user connectivity optimization
• Configured and supported Cisco and Grandstream IP telephony solutions for business communication requirements
• Delivered end-user technical support for Dell desktops, Lenovo ThinkPads, printers, Microsoft 365, Outlook, Teams, and related office applications
• Supported office and residential internet services, including user-level troubleshooting for wired, wireless, and Android-based business applications
• Coordinated Starlink satellite internet deployment with local technicians for remote operational areas, including marine and vessel-based environments
• Prepared SOWs, BOQs, fiber diagrams, and technical designs for active and passive network infrastructure projects
• Engaged with stakeholders through email communication, meetings, and project coordination to ensure smooth delivery and support
• Monitored ISP performance and escalated issues with providers such as MainOne, Airtel Nigeria, Netcom, Glo, and Starlink to maintain high service uptime
• Improved network reliability through proactive monitoring, issue escalation, and timely resolution of critical connectivity problems

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Managed and supported enterprise network infrastructure (LAN/WAN)
• Worked on HP Aruba switches and wireless controller-based environment
• Monitored and managed firewall operations (Cisco ASA, Fortigate)
• Handled Zscaler monitoring and internet access control
• Performed ISP monitoring and coordinated with providers for issue resolution
• Troubleshot network issues and ensured minimal downtime
• Supported L2 level network operations and escalation handling

• Led team meetings, fostering effective communication amongst the team.
• Developed new mechanical systems to improve performance.
• Trained junior engineers and provided mentorship, enhancing their skill set and knowledge base.
• Delivered cost-effective solutions for complex engineering problems.
• • Provided technical support for ILL and broadband internet users (B2B & B2C)
  • Managed leased line connectivity from ISPs (Airtel, Idea, Tata) and ensured service uptime
  • Coordinated with field engineers to identify and troubleshoot MUX port issues
  • Configured and managed MikroTik routers, including PPPoE server setup
  • Handled BAM server operations and performed RADIUS server migration with MikroTik
  • Configured wireless radios (Cambium, Radwin, Ubiquiti, MikroTik) for connectivity solutions
  • Managed core network devices including MikroTik, Huawei, and Cisco routers
  • Performed troubleshooting of network issues at remote locations and POP sites
  • Resolved router, wireless, and switching issues to maintain network stability

• Streamlined processes for improved work flow within the IT department.
• Provided efficient customer service to address client queries and issues, enhancing satisfaction levels.
• Developed effective strategies to mitigate potential risks associated with complex networking tasks.
• Created detailed reports, optimised understanding of network issues and resolutions.

• Managed and supported enterprise network infrastructure for Sumul Dairy project
• Configured Cisco core switches (4500/3750 series) and handled switching operations
• Implemented VLANs, ACLs, and VTP for network segmentation and security
• Managed WAN connectivity using MPLS networks across multiple locations
• Configured and supported routing protocols including EIGRP and BGP
• Coordinated with ISPs (BSNL, Tata, Idea) for leased line and MPLS connectivity
• Deployed and maintained wireless connectivity solutions for remote locations
• Performed troubleshooting and ensured high availability of network services

• Managed IT projects from inception to completion, delivering on time.
• Led a team of junior engineers for successful product development.
• Designed innovative software solutions, enhancing business efficiency.
• • Provided network support and implementation for enterprise clients across multiple locations
  • Configured and managed Cisco and MikroTik routers for WAN connectivity
  • Implemented routing protocols such as OSPF and VRRP for network redundancy
  • Deployed and maintained firewall solutions (Cyberoam, WatchGuard)
  • Managed data center connectivity and ensured secure network operations
  • Delivered end-to-end network solutions including routing, switching, and security
  • Supported WAN connectivity for banking and enterprise networks
  • Coordinated with clients and vendors for network deployment and troubleshootingIncreased systems reliability by performing routine hardware tests.

• Steered teams through complex project phases to successful completion.
• Developed comprehensive project plans for successful execution and delivery.
• Managed budgets diligently, controlled unnecessary expenditure on projects.
• Facilitated smooth transitions between project stages for seamless progression.
• • Managed end-to-end IT and network infrastructure projects across multiple client locations
  • Planned and executed project deployment including routing, switching, and wireless solutions
  • Coordinated with clients, vendors, and internal teams for project delivery
  • Monitored project progress, timelines, and ensured successful completion
  • Handled resource planning, site execution, and technical support activities
  • Ensured quality standards and compliance during project implementation

• Reconfigured systems following best practices improving overall efficiency.
• Stayed abreast of latest industry trends by attending workshops and subscribing to relevant publications, thereby bringing innovative ideas to the table.
• Collaborated with cross-departmental teams to integrate new software applications into existing network environments seamlessly.
• Optimised network performance by troubleshooting and resolving complex technical issues.
• • Provided FMS support for enterprise network infrastructure at client location (Hindalco Group – Birla Copper)
  • Managed Nortel core and access layer switches for LAN connectivity
  • Implemented VLAN configuration and maintained network segmentation
  • Supported fiber and wireless connectivity across multiple locations
  • Configured and maintained Cisco access points for wireless networks
  • Deployed and supported wireless solutions using Canopy AP/SM and BH links
  • Performed troubleshooting and ensured stable network performance

• Improved overall system stability with preventative maintenance measures.
• Collaborated with cross-departmental teams to integrate new software applications into existing network environments seamlessly.
• Developed a training programme for new hires that significantly reduced their learning curve time.
• Performed regular backups safeguarding important company data.
• • Worked on network deployment and support using TCP/IP-based technologies
  • Configured routers and wireless devices (MikroTik, Cisco, Zyxel, Maipu)
  • Implemented outdoor wireless links using Senao, Radwin, and other RF devices
  • Deployed Wi-Fi solutions and IP surveillance systems (Infinova cameras)
  • Supported VoIP and communication network setup
  • Provided field support for connectivity projects in remote and defense locations
  • Handled installation, configuration, and troubleshooting of network devices

• Reduced downtime through regular monitoring and proactive system checks.
• Implemented cyber security protocols to protect sensitive information.
• Managed multiple projects simultaneously whilst maintaining high standards of workmanship.
• Collaborated with cross-departmental teams to integrate new software applications into existing network environments seamlessly.
• • Provided desktop and server support for enterprise clients
  • Installed and configured Windows servers (NT, 2000) and managed Active Directory
  • Managed user access, permissions, and system administration tasks
  • Handled installation, configuration, and troubleshooting of desktops and laptops (IBM, Lenovo)
  • Supported network connectivity and basic LAN infrastructure
  • Performed software installation, updates, and system maintenance
  • Ensured smooth operation of IT systems and end-user support