Political discuss, Literature and a consumate reader
Japhet Michael
English Language Expert, Business Analyst
Minna,Niger
Summary
Motivated Branch Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing. Inspires staff loyalty through strong leadership and communication skills. Logical and skilled in problem-solving and creative decision-making. Frequently acknowledged for quality leadership abilities.
Steadfast English Language teacher familiar with managing young students especially those preparing for external examinations.. Successfully optimizes frameworks and cultivates cohesive teams to meet and exceed goals. Excellent reporting, record keeping and relationship-building abilities.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Branch Head
Danventures Nigeria Limited
Minna, Niger
09.2021 - 08.2022
Branch Sales Manager
Yardstick Associates
Bida, Niger
04.2015 - 08.2021
- Managed branch sales, customer service, finances and recordkeeping.
- Resolved customer complaints to maintain high level of satisfaction.
- Set pricing strategy and discount rates.
- Analyzed financial statements to identify cost control initiatives.
- Increased branch revenue by Percentage% through Process.
- Worked directly with customers and associates to handle internal and external complaints and objections.
- Interviewed, hired and developed team of Number.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Maintained up-to-date knowledge of Product and performed competitor analysis.
- Identified opportunities for growth within Location territory and collaborated with sales teams to reach sales goal.
English Language Teacher
FEMA Schools, Minna
Minna, Niger
09.2012 - 03.2015
- Delivered instruction in language arts encompassing reading, grammar, composition and literature, working with teachers in other subjects to integrate skills across curriculum.
- Developed overall yearly curriculum for teaching English-language learners based on school and national requirements.
- Designed exams to test fluency in reading, writing, speaking and comprehension of English language.
- Created hands-on curriculum to promote student interest and receptive learning.
- Authored tests and quizzes to evaluate student learning and comprehension.
- Planned and implemented lessons to positively increase vocabulary and sentence structure skills.
- Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
- Built relationships with students to understand obstacles to learning such as difficult home situations, illness or social hurdles.
- Successfully improved Language-speaking students' English grammar and vocabulary levels through written and interactive activities.
- Led textbook adoption committee for Year to evaluate and make recommendations for new language arts textbooks and materials.
- Tutored and assisted students to help with English language comprehension and mastery.
Education
Bachelor Of Arts - English Language
University of Abuja
Abuja 09.2008 - 12.2010
Skills
Sales professional
Human resources knowledge
Relationship building and management
Cash handling expertise
Strong team-builder
Staff Management
Revenue Generation
Marketing
Documentation
Staff Training
Proficient in MS Office
Verbal/written communication
Resourceful nature
Approachable
Friendly
Product training
Employee Development
Relationship Management
Customer service awareness
Accomplishments
- Increased monthly revenue by 56% through implementation of strategic innovation.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Achieved 95% pass for students writing WASSCE and NECO through effective mentoring.
- Resolved product issue through consumer testing.
- Supervised team of Number staff members.
Interests
Timeline
Branch Head
Danventures Nigeria Limited
09.2021 - 08.2022
Branch Sales Manager
Yardstick Associates
04.2015 - 08.2021
English Language Teacher
FEMA Schools, Minna
09.2012 - 03.2015
Bachelor Of Arts - English Language
University of Abuja
09.2008 - 12.2010