Janet Ohikhuare
Lagos
Summary
A highly dedicated and detail-oriented professional with a successful track record in Sales and administrative roles. Demonstrates exceptional expertise in leveraging the full capabilities of MS Office Suite (Word, Excel, PowerPoint) to optimize operational efficiency and drive productivity. Experienced with leading sales teams to achieve business targets. Utilizes strategic planning and team collaboration to drive revenue growth. Track record of strong understanding of customer relationship management and market analysis.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Much@Once Supermarket & Pharmacy Store
Kosofe-Irawo, Lagos State
12.2023 - Current
- Supervised daily operations, ensuring efficient workflow and optimal staff performance.
- Trained and mentored new sales associates on product knowledge and customer service techniques.
- Implemented inventory management procedures to enhance stock accuracy and reduce shrinkage.
- Resolved customer inquiries and complaints, fostering positive relationships and enhancing satisfaction levels.
- Coordinated staff schedules to align with peak shopping times, maximizing service efficiency.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Pharmacy Assistant
Druicare Pharmacy and Stores
Benin City, Edo State
09.2022 - 05.2023
- Assisted in managing inventory, including receiving, organizing, and restocking pharmaceutical products.
- Maintained accurate and up-to-date patient records and prescription information.
- Provided friendly and professional customer service, addressing inquiries and concerns.
- Conducted financial transactions accurately and handled cash advances with diligence.
- Collaborated with the pharmacy team to ensure efficient workflow and timely customer service.
- Assisted pharmacists in preparing and dispensing medications accurately.
- Processed prescription orders using pharmacy management software efficiently.
- Kept pharmacy counter and related areas clean, neat and organized.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received incoming supplies and stocked in correct locations.
Laboratory Assistant Intern
Irrua Specialist Teaching Hospital
Irrua, Edo State
10.2018 - 03.2019
- Prepared laboratory specimens and conducted routine tests under supervision.
- Recorded and maintained accurate laboratory data and results.
- Assisted in calibrating and maintaining laboratory equipment and instruments.
- Followed strict safety protocols and maintained a clean and organized laboratory environment.
- Collaborated with the laboratory team to ensure efficient workflow and timely reporting.
- Conducted routine laboratory tests, ensuring compliance with safety protocols and quality standards.
- Maintained laboratory equipment, performing regular calibrations and troubleshooting issues as needed.
- Boosted lab safety by strictly adhering to protocols and guidelines, minimizing risk of accidents or contamination.
Education
Bachelor of Science - Anatomy
Ambrose Ali University
Ekpoma, Edo State01-2019
Senior School Certificate Examination - Science
Zanna Royal Academy
Ekpoma, Edo State01-2014
Skills
Proficiency in MS Office Suite (Ms Word, Excel, PowerPoint)
Business Ethics
Analytical Skills
Excellent Team Leadership & Motivation
Administrative Skills
Customer Relationship Management
Excellent Verbal and Written Communication Skills
Cross-Functional Team Collaboration
Superior Attention to Detail
Excellent Interpersonal Skill
Customer service
Effective selling techniques
Sales strategy development
Management support
Certification
National Youth Service Corps Discharge Certificate May 2022
References
Available on Request
Hobbies
- Reading
- Researching
- Cooking
- Travelling
Timeline
Sales Supervisor
Much@Once Supermarket & Pharmacy Store
12.2023 - Current
Pharmacy Assistant
Druicare Pharmacy and Stores
09.2022 - 05.2023
Laboratory Assistant Intern
Irrua Specialist Teaching Hospital
10.2018 - 03.2019
Bachelor of Science - Anatomy
Ambrose Ali University
Senior School Certificate Examination - Science
Zanna Royal Academy