Janet Obajinmi
Abeokuta
Summary
Proven leader in the hospitality sector, with a track record of enhancing team performance and customer satisfaction at Green Legacy Resort. Skilled in operations management and team management, I've successfully implemented strategies that boosted efficiency and profitability. My focus on customer engagement and inventory control has driven substantial improvements in service quality and operational sustainability.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Green Legacy Resort
03.2016 - Current
- Enhanced staff performance with coaching and mentoring, building upon skills.
- Streamlined inventory processes with regular audits, reducing waste.
- Managed budgets to ensure sustainability and minimize overspending.
- Resolved guest complaints with prompt, personalized service.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Established a welcoming atmosphere to encourage repeat visits.
Cafeteria Coordinator
Mamacass Restaurant
05.2012 - 12.2012
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Conducted comprehensive market research to inform strategic planning, leading to more targeted and effective project initiatives.
- Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
Regional Manager-Customer Carr
Justfood Limited
09.2008 - 10.2011
- Championed organizational change for improved employee engagement and retention.
- Championed cross-functional initiatives for enhanced employee engagement and retention.
- Oversaw daily operations to ensure alignment with quality standards and customer satisfaction.
- Developed comprehensive business strategies by analyzing market trends and competitor activities.
- Negotiated contracts with vendors to secure beneficial terms and enhance profitability.
- Executed comprehensive business plans for increased market share and brand recognition.
Assistant Manager -Operation
Tantalizers Limited
03.2008 - 08.2008
- Led training initiatives, enhancing employee skills and confidence.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Cultivated cohesive team environment by providing clear direction and support.
- Developed contingency plans with team to address potential disruptions.
- Established open lines of communication with team for feedback and suggestions.
Production Supervisor
Tantalizers Limited
09.2004 - 02.2008
- Scheduled maintenance for equipment to minimize downtime and maintain operational flow.
- Motivated staff with regular feedback to improve performance and productivity.
- Conducted safety audits for identifying potential hazards and implementing corrective actions.
- Facilitated team discussions for identifying and resolving production bottlenecks.
- Conducted quality checks throughout production process for optimal product standards.
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
Education
Bachelor Of Science - Business Administration
University of Port Harcourt
Port Harcourt, River State07.2016
Higher National Diploma - Hotel And Catering Management
Kwara State Polytechnic
Ilorin, Kwara State04.2002
Ordinary National Diploma - Hotel And Catering Management
Kwara State Polytechnic
Ilorin, Kwara State1998
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Passion for customer satisfaction
- Shift management
- Organization and prioritization
- Customer-oriented
Certification
Management Appreciation Program(Tom Associate,Lagos)
International Product Sales Training(Henny penny,France)
Key to Customer Satisfaction(Service Quality Institute, Lagos)
Hospitality and Tourism Business Management
Timeline
Restaurant Manager
Green Legacy Resort
03.2016 - Current
Cafeteria Coordinator
Mamacass Restaurant
05.2012 - 12.2012
Regional Manager-Customer Carr
Justfood Limited
09.2008 - 10.2011
Assistant Manager -Operation
Tantalizers Limited
03.2008 - 08.2008
Production Supervisor
Tantalizers Limited
09.2004 - 02.2008
Management Appreciation Program(Tom Associate,Lagos)
International Product Sales Training(Henny penny,France)
Key to Customer Satisfaction(Service Quality Institute, Lagos)
Hospitality and Tourism Business Management
Bachelor Of Science - Business Administration
University of Port Harcourt
Higher National Diploma - Hotel And Catering Management
Kwara State Polytechnic
Ordinary National Diploma - Hotel And Catering Management
Kwara State Polytechnic
Similar Profiles
Johnson UsaniJohnson Usani
Gym Instructor at Green Legacy Resort, Obasanjo Presidential LibraryGym Instructor at Green Legacy Resort, Obasanjo Presidential Library
Brock HeathBrock Heath
Food & Beverage Director at Cragun's Resort & Legacy Golf CoursesFood & Beverage Director at Cragun's Resort & Legacy Golf Courses
Adrian MorenoAdrian Moreno
Bartender at Silver Legacy ResortBartender at Silver Legacy Resort