JANET NGOZI GEORGE
Ojo,Lagos
Summary
Results-driven professional with expertise in customer relationship management, project planning, and team collaboration. Proficient in Microsoft Office Suite, Office 365, Google Workspace, and Zoom, with a strong focus on time management and effective communication. Adept at conflict resolution and adaptability, leveraging leadership skills to drive successful outcomes in dynamic environments. Committed to delivering excellence through strategic planning and fostering productive relationships to achieve organisational goals.
Overview
3
3
Languages
6
6
years of post-secondary education
11
11
years of professional experience
Work history
Product Operations Associate
Nomba Financial Services
Lagos
03.2026 - Current
- Delivered exceptional support during peak operations to ensure seamless workflow continuity.
- Responded to daily operational issues to ensure prompt resolution.
- Managed complex situations under pressure to minimise downtime.
- Liaised effectively with other departments, resulting in smoother operations.
- Facilitated cross-department communication, promoting overall organisational effectiveness.
- Cultivated a collaborative work environment that strengthened team cohesion.
- Improved customer satisfaction by handling complaints swiftly and efficiently.
- Escalated issues appropriately to engineering and finance and provided feedback to the customer.
- Tracked transaction patterns of merchants to identify trends.
- Enhanced merchant onboarding process to streamline integration.
- Enforced service standards to maintain the establishment's reputation for excellence.
Customer Success Associate
Nomba Financial Services Ltd
Lagos
02.2025 - 02.2026
- Maintained customer satisfaction by delivering exceptional service and conducting thorough follow-ups.
- Develop and implement customer success strategies to improve retention outcomes.
- Collaborate with cross-functional teams to meet customer needs consistently.
- Responded to product and service questions, resolving issues promptly to enhance customer satisfaction.
- Troubleshot and resolved customer issues, escalating complex cases as required.
- Provided product information and tailored recommendations to enhance overall customer experience.
- Update customer records in CRM for accuracy and service continuity.
- Maintain professionalism and follow courteous phone etiquette at all times.
Customer Service Representative
G-DAIZ Nigeria Enterprise
09.2023 - 12.2024
- Maintained customer satisfaction by providing exceptional service.
- Provided swift resolutions to customer complaints, enhancing loyalty and retention.
- Troubleshot and resolved customer issues, escalating complex cases to appropriate teams.
- Resolved product and service inquiries by engaging with customers to ensure satisfaction.
- Provided product information and recommendations to enhance customer experience.
- Updated customer records in the CRM system for accuracy and continuity.
- Coordinated with logistics to track parcels and ensure timely delivery.
Teacher / Exam Officer (NYSC)
Command Day Secondary School, Nigerian Army Cantonment
Ojo, Lagos
01.2023 - 11.2023
- Supervised students during exams, ensuring adherence to exam protocols and maintaining integrity of assessments.
- Coordinated internal and external exam processes, facilitating smooth assessments and ensuring fairness for all candidates.
- Managed multiple exam schedules to avoid overlap and conflicts.
- Organised and categorised examination questions to streamline exam administration and enhance accessibility.
- Prepared and organised lesson plans tailored to meet the educational needs of students.
- Implemented effective classroom management strategies to maintain a conducive learning environment.
- Assessed student performance and provided constructive feedback to enhance their learning.
Sales Surveyor
Kellogg's Cocoa Pops Company
Imo
08.2019 - 10.2019
- Analyzed survey results to identify key sales opportunities and areas for market growth.
- Collaborated with sales teams to tailor strategies based on survey findings.
- Conducted comprehensive market surveys to identify consumer preferences and trends, informing sales strategies.
- Prepared detailed reports on survey findings to inform management and marketing strategies.
- Maintained communication with potential clients throughout survey projects, fostering strong relationships and trust.
- Developed and implemented survey methods, ensuring accuracy and reliability of data for strategic decision-making.
Sales Personnel / Customer Care Representative
G-DAIZ Nigeria Enterprise
09.2015 - 10.2016
- Delivered exceptional service, resulting in maintained customer satisfaction.
- Resolved product and service inquiries to enhance customer experience.
- Troubleshot and resolved customer issues, forwarding complex cases to specialized teams.
- Recommended products based on customer needs to improve overall experience.
- Updated customer records in the CRM system for accuracy and continuity.
- Coordinated with logistics to track parcels and ensure timely delivery.
Education
B.Sc/B.Ed - History, International Studies
University of Nigeria
Nsukka 09.2016 - 06.2021
Diploma of Higher Education - French Language
Nigerian French Language Village
Lagos, Nigeria. 10.2022 - 08.2023
Skills
- Customer Relationship Management (CRM)
- Data analysis
- Project management
- Office productivity tools
- Google Workspace & Zoom
- Team leadership
- Conflict resolution skills
- Time Management & Communication
Languages
English (Fluent)
Beginner
Igbo (Fluent)
Beginner
French
Beginner
Affiliations
- Teaching children from ages 3-15years
Accomplishments
Award of Excellence- National Youth Service Corps 2024
Timeline
Product Operations Associate
Nomba Financial Services
03.2026 - Current
Customer Success Associate
Nomba Financial Services Ltd
02.2025 - 02.2026
Customer Service Representative
G-DAIZ Nigeria Enterprise
09.2023 - 12.2024
Teacher / Exam Officer (NYSC)
Command Day Secondary School, Nigerian Army Cantonment
01.2023 - 11.2023
Diploma of Higher Education - French Language
Nigerian French Language Village
10.2022 - 08.2023
Sales Surveyor
Kellogg's Cocoa Pops Company
08.2019 - 10.2019
B.Sc/B.Ed - History, International Studies
University of Nigeria
09.2016 - 06.2021
Sales Personnel / Customer Care Representative
G-DAIZ Nigeria Enterprise
09.2015 - 10.2016