Janet Agada
Abuja,FCT
Summary
Dynamic professional with expertise in communication proficiency and CRM software mastery, excelling in brand promotion strategies and assertive leadership. Proven track record in customer retention tactics and client relationship building, adept at crisis handling and technical sales support. Committed to enhancing customer service through communication finesse, with a focus on achieving long-term career growth in client relations management.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Sales manager
Jonimed Cafe and Grill
Abuja, FCT
02.2020 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Forged strategic partnerships with stakeholders for profitable outcomes.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
Customer service representative
Stanley and Sons tiles Ltd
Abuja, FCT
03.2012 - 03.2014
- Assisted customers in making informed decisions by providing detailed product information.
- Provided top-notch support for increased customer satisfaction.
- Enhanced communication channels through regular updates on company policies and promotions.
- Participated in team meetings sharing best practices for improving service delivery.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Processed inbound customer calls, providing information on service or product upgrades
- Adhered strictly to policies and procedures for continued company compliance.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Boosted monthly sales revenue by skillfully promoting diverse product and service options.
Education
diploma in customer support - Customer support Reprentative
www.alison.com
online 01.2025 - 04.2025
bachelor of Agriculture - Crop Production
University of Jos
Plateau State 05.2014 - 08.2019
Skills
- Communication proficiency
- CRM software mastery
- Brand promotion strategies
- Assertive leadership
- Customer retention tactics
- Client relationship building
- Crisis handling
- Technical sales support
- Communication finesse
- Customer Service
Languages
English
Fluent
Affiliations
- Reading, volleyball, cooking
- listening to music
Certification
Customer support Representative
References
References available upon request.
Timeline
diploma in customer support - Customer support Reprentative
www.alison.com
01.2025 - 04.2025
Sales manager
Jonimed Cafe and Grill
02.2020 - Current
bachelor of Agriculture - Crop Production
University of Jos
05.2014 - 08.2019
Customer service representative
Stanley and Sons tiles Ltd
03.2012 - 03.2014
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