Janet Agada
Administrative Officer
Abuja
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Dews and Petals
Abuja
12.2022 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Social Media Manager
Nelberk Language School
Abuja
01.2021 - 03.2023
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results.
- Designed and implemented social media strategies to align with business goals.
- Increased customer engagement through social media.
- Drove cross-functional collaboration with focus on quality service delivery.
- Collaborated with team members to develop creative campaigns for social media platforms.
Administrative Officer
Primedge Technology
Abuja
01.2020 - 12.2022
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Delivered performance reviews, recommending additional training or advancements.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Prepared agendas and took notes at meetings to archive proceedings.
- Updated reports, managed accounts, and generated reports for company database.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
Education
Bachelor of Science - Biochemistry
10.2015 - 02.2021
Skills
Workflow planning
Schedule Management
Travel coordination
Office administration
Performance improvement
Scheduling
Budgeting
Office management
Timeline
Customer Service Representative - Dews and Petals
12.2022 - Current
Social Media Manager - Nelberk Language School
01.2021 - 03.2023
Administrative Officer - Primedge Technology
01.2020 - 12.2022
Kaduna State University - Bachelor of Science, Biochemistry
10.2015 - 02.2021