Janet Agada

Work History

Dews and Petals

Abuja

12.2022 - Current

Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services, and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Processed customer service orders promptly to increase customer satisfaction.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Handled customer inquiries and suggestions courteously and professionally.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Nelberk Language School

Abuja

01.2021 - 03.2023

Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Developed marketing content such as blogs, promotional materials, and advertisements for social media.
Analyzed and reported social media and online marketing campaign results.
Designed and implemented social media strategies to align with business goals.
Increased customer engagement through social media.
Drove cross-functional collaboration with focus on quality service delivery.
Collaborated with team members to develop creative campaigns for social media platforms.

Primedge Technology

Abuja

01.2020 - 12.2022

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
Delivered performance reviews, recommending additional training or advancements.
Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Prepared agendas and took notes at meetings to archive proceedings.
Updated reports, managed accounts, and generated reports for company database.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Scheduled office meetings and client appointments for staff teams.
Drafted correspondence and other documents for CEO and department heads in company's voice.
Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Assisted development and implementation of new administrative procedures.