Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Janet Adikwu

Janet Adikwu

Ajah, Lagos

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer-service-officer

Strotis Building Solutions
2 Babafemi Osoba Crescent, Lekki, Lagos, Nigeria
01.2023 - 11.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.

Education

Bsc. - Chemistry

Benue State University
Benue State, Nigeria
10.2021

Skills

  • Attention to Detail
  • Problem-Solving
  • Critical Thinking
  • Analytical Thinking
  • Customer Relations
  • Recordkeeping
  • Flexible and Adaptable
  • Active Listening
  • Good Telephone Etiquette
  • Remote Office Availability
  • Google Drive
  • Type Software Proficiency
  • Organization and Time Management
  • Team building

Certification

• Time management skills

• How to build your online presence

Timeline

Customer-service-officer

Strotis Building Solutions
01.2023 - 11.2024

Bsc. - Chemistry

Benue State University
Janet Adikwu