Jane Nnamani
Professional Customer Service Representative
Nsukka,Enugu
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Dedicated with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
MayGreen Computer Institute
, Anambra
06.2017 - 11.2018
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
Bachelor Of Science - Public Administration
University of Nigeria
Nsukka, Enugu State. 10.2020 - Current
Skills
Call Management
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Bachelor Of Science - Public Administration
University of Nigeria
10.2020 - Current
Customer Service Representative
MayGreen Computer Institute
06.2017 - 11.2018
Similar Profiles
PAYALDEEP KAURPAYALDEEP KAUR
Computer operator at INTELLIGENCE INSTITUTE OF COMPUTER EDUCATIONComputer operator at INTELLIGENCE INSTITUTE OF COMPUTER EDUCATION
Poojarini SahuPoojarini Sahu
Lecturer of communications at Institute of Computer Science and ApplicationLecturer of communications at Institute of Computer Science and Application
Pratiksha PatilPratiksha Patil
Computer Instructor at Disha Computer InstituteComputer Instructor at Disha Computer Institute