Jane Franklin-Osakwe

Accountable for

• Recruitment & Manpower Planning in overseeing the company's entire recruitment strategy, utilize cost-saving mechanisms to announce recruitments and obtain credible talent throughout the employee life cycle. Onboarding new employees and giving them a memorable experience.
• HR Strategy Development- Support in designing HR strategic plan that supports and enhances company's business goals; Interprets and discusses HR policies and procedures with managers and employees.
• Industrial and Employee Relations -Understands Collective Bargaining, process content, and challenges. Effectively handles negotiations with host communities where constructions are carried out.
• Reward Strategies- Establishes company's benefits strategy and policy according to company goals; ensure alignment of all new benefits programs is designed to attract and retain employees. Ensure short and long-term incentives are aligned with company compensation strategy and performance management
• Change Management- Support in carrying out HR due diligence, develop and implement change management plans according to business direction. Facilitate forums to discuss the goals and impact of the change in partnership with executive management. Advise managers on their roles in implementation of a change agenda.
• Learning & Development Strategy-, Established and communicated a vision for how the learning function adds value, improves business performance, and enables execution, partner with senior Management to advocate performance improvement through learning. Established an overall agenda and direction for the learning and development function with critical metrics for evaluating its impact on employee and business performance
• Corporate Services- Significantly Involved in managing company events, CSR Strategy, philosophy, Initiatives, and execution. Support in management of community relations and dealings (several host communities), Corporate Communication, Company-wide events, and production of yearly diaries, calendars, and corporate gifts for clients. Physical Presence ensures Facility Management across all locations (office complex and guest houses) meets the established corporate ambiance. Leading a team that manages hospitality of the staff and visitors via hotel lodging, travels (local and international), and immigration services (achieved 100% visa compliance for staff to China, South Africa, Namibia, USA, Belgium and UK)
• Mentored team members to enhance professional development and accountability in workplace.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.

• Conferred with team members to evaluate processes and improve integration of after-sales assistance.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed daily customers’ account administration for over 80 customers
• Reviewed over 30 account openings per day
• Managed 70% of customer cheque book confirmation and issuance
• Reviewed over 50 Western Union Money Transfer Processes per day
• Managed all booking and liquidation of investments
• Authorized all Foreign Funds Transfers
• Oversee Customer Relationship management
• Fully analyzing and resolving customer enquiries
• Anti-Money Laundering Verification of Customers
• Preparation and issuance of statutory documents relating to customers’ accounts.
• Ensure all activities undertaken which have regulatory implications are actioned accurately and in line with prescribed guidelines
• Ensure complaints are dealt with effectively with minimal or no risk to the Bank and Customer.
• Provision of support to customers on request and queries relating to Access Bank products and services
• Access customers details on computer and match information given by customer for balance requisition
• Follow security protocol to identify customer
• Where appropriate, capitalize on opportunities to cross-sell