Summary
Overview
Work history
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Jane Anyaehie

Summary

Committed Health Care Assistant focused on enhancing daily life of patients through compassionate care. Provides physical assistance and mental stimulation for holistic wellbeing. Diligent in monitoring symptoms and progress to boost health outcomes. Offers enhanced care with flexible learning approach for patients. Skills acquired throughout my 1 year experience working as an health care assistant in my previous organization has equipped me with sufficient expertise and competence to fulfill this objective in hospital and in-home settings, providing guidance and encouragement to patients through physical and emotional support.

Overview

5
5
years of professional experience
1
1
Certification

Work history

LIVE-IN CARE ASSISTANT

Agincare
Wolverhampton, West Midlands
11.2023 - Current
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Charted daily observations, mobility activity, and eating percentages to aid continued client assessment.
  • Prepared nutritionally balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
  • Maintained optimal safety standards throughout client home and care environments, prioritizing risk-reduction, health and hygiene.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.

HEALTH CARE ASSISTANT

The Health-Porter Limited
Lagos, Nigeria
04.2023 - 09.2023
  • Monitored patients' conditions by taking temperatures, respiration, pulse, weight, and documenting.
  • Supported health care colleagues with all aspects of patient care, assisted patients with daily Activities including grooming and bathing.
  • Dietary requirements, medication, and lifestyle changes for treatment of diagnosed illnesses as well as improvement in overall health and wellbeing.
  • Cared for patients by changing bed linens, washing, and ironing laundry, cleaning, Toileting and helped patients to move around and assisted patients with their personal care.
  • Performed healthcare-related tasks, such as monitoring vital signs and medication, under direction of registered nurses or physiotherapists.
  • Monitored and recorded the general health of clients, including taking blood pressure and ensuring that all daily medication was administered.
  • Identified serious vulnerabilities in four clients and escalated to adult social care, ensuring necessary support was provided and followed through with.

Remote CUSTOMER CARE REP/CALL EXPERT

Ripples Outsourcing Solution (ROS)
01.2023 - 03.2023
  • Making Inbound/Outbound calls and initiating quality transfers to generate sales.
  • Listen to customers, understand their needs, and resolve customer issues.
  • Explain and position products and processes with customers.
  • Ensure first call resolution through problem-solving and effective call handling.

EVENT COORDINATOR

Hans and Rene Limited
23 Abimbola Awoniyi Close, VI, Lagos
04.2022 - 12.2022
  • I have a broad knowledge of managing event affairs.
  • Coordinating indoor and outdoor events.
  • Brainstorming and implementing event plans and concepts.
  • Handling post-event reports.
  • Led vendor negotiations to obtain cost-effective services and products.

DELIVERY/LOGISTICS MANAGER

Hans and Rene Limited
23 Abimbola Awoniyi Close, VI, Lagos
10.2021 - 03.2022
  • Oversaw daily activities of the delivery team and provided direction and guidance as needed.
  • Enforced established logistics standards to protect consignment from damage or theft.
  • Verified payment and customer information before dispatching goods to destinations.
  • Analysed logistical operations and recommended methods to improve service delivery.

CUSTOMER SERVICE SPECIALIST

Hans and Rene Limited
Lagos, Nigeria
10.2020 - 10.2021
  • Resolved customers' complaints while identifying problems and taking appropriate corrective action significantly increasing client retention
  • Offered detailed advice on product and service benefits.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Increased revenue by acquiring new customers and determining needs to offer relevant products.

FRONT DESK OFFICER

Lionwatch Security Technology Limited
Aguda, Lagos, Nigeria
01.2020 - 10.2020
  • Oversaw fast-paced front desk operations (Software-assisted data entry covering the use of rooms and facilities)
  • Maintained files and records by implementing effective filing systems that boosted effciency and organization
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Attended to guests at the front desk and engaged in pleasant conversations while managing the check-in process.

CALL CENTRE AGENT

MultiChoice Group
Acme, Ikeja, Lagos.
12.2018 - 01.2020
  • Maintained accurate knowledge of current services to provide informative customer advice.
  • Increased client retention by building instant rapport and establishing customer trust.
  • Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
  • Used outstanding problem-solving and communication skills to appease dissatisfied customers.

SALES REPRESENTATIVE

Chamena Pharmacy and Mini Mart
Surulere, Lagos
08.2018 - 11.2018


  • Implemented marketing and sales campaigns for brand awareness
  • Payments and allocations while managing customer accounts.
  • Optimizing strategies to meet customer demands.

Education

Care Standard Certificate

CPD/ CAREDEMY
2023 -

Professional Diploma in Project Management and Leadership

Shaw Academy
2020 -

Bachelor's degree - Political Science

University of Nigeria Nsukka
2018

Certificate of Higher Education - WASSCE/NECO

Community Secondary School
Enugu state, Nigeria
2014

GCSEs - Junior WASSCE

Wesley Girls Junior Secondary School
Yaba, Lagos state, Nigeria
2011

Skills

  • Appointment scheduling
  • Feeding assistance expert
  • Companionship and emotional support
  • Dementia and Alzheimer's knowledge
  • Medication Management
  • Excellent Communication
  • Nursing staff support
  • Medication administration
  • Care plan management
  • Client retention
  • Internet research proactive
  • Google Workspace
  • Data Analysis
  • Health assessment and monitoring

Certification

Certificate of Participation: Federal Competition and Consumer Protection.

Certificate of Completion: Professional Diploma in Project Management and Leadership: Module 1- Shaw Academy

Certificate of Commission - National Youth Service Corps-2020

Additional Information

  • Certificate of Service: President of the Association - Catholic Association Of Social Science Students
  • Certificate of Meritorious Service: Member - Queen of Apostles Comitium-Legion Member.
  • Award of Merit: Best Committee Member (Female) - Nigerian Federation of Catholic Students.
  • Certificate of Meritorious Service: Assistant General Coordinator - Evangelical Committee of the Nigerian Federation of Catholic Students.

Languages

English
Fluent

Timeline

LIVE-IN CARE ASSISTANT

Agincare
11.2023 - Current

HEALTH CARE ASSISTANT

The Health-Porter Limited
04.2023 - 09.2023

Remote CUSTOMER CARE REP/CALL EXPERT

Ripples Outsourcing Solution (ROS)
01.2023 - 03.2023

EVENT COORDINATOR

Hans and Rene Limited
04.2022 - 12.2022

DELIVERY/LOGISTICS MANAGER

Hans and Rene Limited
10.2021 - 03.2022

CUSTOMER SERVICE SPECIALIST

Hans and Rene Limited
10.2020 - 10.2021

FRONT DESK OFFICER

Lionwatch Security Technology Limited
01.2020 - 10.2020

CALL CENTRE AGENT

MultiChoice Group
12.2018 - 01.2020

SALES REPRESENTATIVE

Chamena Pharmacy and Mini Mart
08.2018 - 11.2018

Care Standard Certificate

CPD/ CAREDEMY
2023 -

Professional Diploma in Project Management and Leadership

Shaw Academy
2020 -

Bachelor's degree - Political Science

University of Nigeria Nsukka

Certificate of Higher Education - WASSCE/NECO

Community Secondary School

GCSEs - Junior WASSCE

Wesley Girls Junior Secondary School

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Jane Anyaehie