JAMILA ABDULLAHI
Kano,FC
Summary
Customer Service Associate with experience in handling customer inquiries, scheduling appointments, resolving issues, and ensuring customer satisfaction. Skilled in phone, email and virtual communication, with strong ability to adapt to different customer needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Account Officer
Al-Absaar Academy
2022.09 - Current
- Process payroll for employees, ensuring timely and accurate payments
- Manage accounts receivables, following up on pending payments and ensuring cash flow
- Record financial transactions accurately and maintain up-to-date financial records
- Process monthly payroll, ensuring timely and accurate salary disbursement
- Assist with bank reconciliation, ensuring bank statements match internal records
Sales Analyst
Zedvance Finance Limited
2019.09 - 2022.09
- Handled customer inquiries through mail and phone, improving customer satisfaction
- Analyzed sales data to identify trends, producing insights that helped optimize sales department
- Coordinated with internal teams to process and document financial transactions accurately
- Assisted in managing customer relationships, addressing concerns, and improving retention rates
Sales Cashier
Sufi Mart/Stores
2019.06 - 2019.09
- Processed customer payments and ensured pricing accuracy
- Maintained sales records, ensuring accurate tracking of daily revenue
- Assisted with cash reconciliation at the end of the business operations
- Provided excellent customer service addressing inquiries and resolving complaints in a timely manner
Education
BSc - ACCOUNTING
Bayero University Kano
DIPLOMA - ACCOUNTING AND AUDITING
Bayero University Kano
Skills
Customer support
Appointment Scheduling
Data Entry
Customer Records Management
Issue Resolution
Problem Solving
Basic Computer Skills
Internet Navigation
Interpersonal Skills
Customer Service Skills
Professionalism
Empathy
Verbal Communication
Written Communication
Certification
QuicksBooks, 2024, Apex Professional
Timeline
Account Officer
Al-Absaar Academy
2022.09 - Current
Sales Analyst
Zedvance Finance Limited
2019.09 - 2022.09
Sales Cashier
Sufi Mart/Stores
2019.06 - 2019.09
BSc - ACCOUNTING
Bayero University Kano
DIPLOMA - ACCOUNTING AND AUDITING
Bayero University Kano