Hi, I’m
James Nkemakolam Chukwu
Cleaner
Abia ,Umuahia
Summary
Dynamic Supervisor at Igbojiaku Cleaning Services with a proven track record in training and mentoring staff, enhancing team productivity by implementing strategic workflows. Skilled in complex problem-solving and customer service, I foster strong relationships and ensure compliance with safety protocols, driving operational excellence and client satisfaction. A proven great negotiator with considerable fair play.
Overview
1
Language
3
Certifications
9
years of professional experience
Work History
Igbojiaku Cleaning Services
Supervisor
02.2017 - Current
Job overview
- Supervised daily cleaning operations, ensuring adherence to safety protocols and quality standards.
- Trained new staff on effective cleaning techniques and equipment usage.
- Coordinated schedules to optimize workforce efficiency and client satisfaction.
- Conducted regular inspections to maintain cleanliness and service excellence in all areas.
- Implemented process improvements that enhanced team productivity and reduced operational costs.
- Managed inventory of cleaning supplies, ensuring availability while minimizing waste.
- Resolved client complaints promptly, fostering positive relationships and trust in services provided.
- Developed training materials to standardize processes and improve staff performance across teams.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
RUFUS GIWA POLYTECHNIC Owo
High School Diploma
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Complex Problem-solving
Strategic planning
Team building
Relationship building
Negotiation
Accomplishments
2019 Best Cleaner of the year from Obuofuru Environmental Health Valuation.
2021 Best Cleaner by Umunnato Health Center
Certification
CED Certified Environmental Cleaner
Timeline
Carpet cleaning technician
11-2019
Supervisor
Igbojiaku Cleaning Services
02.2017 - Current
CED Certified Environmental Cleaner
06-2014
RUFUS GIWA POLYTECHNIC
High School Diploma