Pius James

Plumber

Davis Crown global investment limited

Epe, Lagos

02.2021 - Current

Kept orderly and accurate accounting records by monitoring sales documentation.
Monitored areas for security issues and safety hazards.
Quickly and accurately counted drawers at start and end of each shift.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Built positive relationships with customers to increase repeat business.
Established objectives to offer team members clear roadmap to help company achieve overall goals.
Resolved customer complaints quickly to maintain customer satisfaction.
Created employee schedules to align coverage with forecasted demands.
Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
Assisted customers in need to promote pleasant shopping experiences and encourage return business.
Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Designed weekly sales promotions to attract new and repeat customers and increase sales.
Mentored team members to enhance professional development and accountability in workplace.
Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Identified and communicated customer needs to supply chain capacity and quality teams.
Launched quality assurance practices for each phase of development
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Installed new piping systems in various types of buildings following local building codes and regulations.
Repaired plumbing systems, components, and equipment.
Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
Ensured safety compliance during all projects, adhering to strict industry regulations and guidelines.
Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
Upgraded outdated plumbing systems to modern standards enhancing functionality while increasing property value for clients.
Collaborated with other trade professionals such as electricians and HVAC technicians during multi-faceted construction projects to ensure seamless integration of services.
Customized plumbing systems to meet specific client needs, increasing customer satisfaction.
Planned pipe system layout, installation and repair according to specifications.
Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.

Overview

Work History

Plumber

Delivery Driver

Education

Senior Secondary Certificate - Arts And Entertainment Management

Skills

Accomplishments

Timeline

Plumber

Delivery Driver

Senior Secondary Certificate - Arts And Entertainment Management

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