JACOB DAMILARE IDOWU

SUNKING is a for-profit social business that designs, distributes, and finances solar home energy with an under-served population (rural areas) in Africa with Innovative distributions of solar lamps and energies with flexible easy buy pay as you go model.

ATTAINMENT:

• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Responded to customer requests for products, services and company information.
• Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
• Informed customers of upcoming promotions and deals to boost sales.
• Described product and service details to customers to provide information on benefits and advantages.
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
• Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
• Evaluated interactions between associates and customers to assess personnel performance.
• Corresponded with delinquent customers to collect payments and make billing arrangements.

At GIGL, we pride ourselves as being Africa’s Leading Logistics Company belonging to a distinguished class of logistics companies with a clearly defined market path across Africa. Committed to relentlessly exceeding customer’s expectations through innovative technology solutions for logistics

ATTAINMENT:

• Provide guidance to walk-in customers on product and service offerings, delivery life cycle, rates and payment
• Educate customers and potential customers with information on agreed Service Level Agreements SLA and delivery timelines
• Ensure strict adherence to GIGL Standard Operating Procedure in the sending, safe-Keeping, receiving, and releasing of parcels
• Resolve product or service problems by clarifying customer's complaint; explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution
• Promote and cross-sell company’s products
• Ensuring proper documentation and safety of all parcels sent and received.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Exceeded goals through effective task prioritization and great work ethic.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Carried out day-to-day duties accurately and efficiently.

ConSol Limited offers bespoke contact center services to meet your needs whether at your business location or at

ConSol state-of-the-art Contact Center facility.

ATTAINMENT ON PROJECT (GRIMALDI SHIPPING COMPANY)

• Providing delivery information on expected vessels and their arrival dates (Tracking RORO and Containers)
• Help with Payment Confirmation Details for Proper Documentation
• Handle and escalate customers’ complaints and information as necessary at the appropriate time and period.
• Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
• Responded to customer calls and emails to answer questions about products and services.
• Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
• Contacted customers to return routine and general calls promptly.
• Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
• Adapted to new applications and maintained knowledge of current technologies.
• Sought out extra training opportunities to enhance customer relationship management abilities.
• Educated customers on company systems, form completion and access to services.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Facilitated communications through management of inbound and outbound customer calls.
• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Solace fab ventures service limited offers flexible IT support, expert training and professional IT project delivery.

ATTAINMENT:

• Work with management to develop and implement a business development strategy for a defined territory
• Researching the market and identifying potential target customers
• Arranging meetings with clients and carrying out product demonstrations
• Collaborated with sales and marketing departments to support business objectives and client acquisition
• Develop campaigns to solidify new client opportunities and generate new business.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Defined and integrated roles, responsibilities and processes for business team and data management organization.
• Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
• Established and maintained highly effective relationships with clients and industry partners to drive growth.
• Collaborated with sales and marketing departments to support project rollout.
• Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Completed and submitted monthly and yearly reports to support executive decision making.
• Communicated directly with customers and partners to build strong business networks and relationships.

Jumia Nigeria is an award-winning online marketplace in Africa for electronics, and fashion among others, specific to meeting consumer demands

ATTAINMENT:

• Maintaining a positive, empathetic and professional attitude toward customers
• Conducted regular sales meetings to analyze performance and forecasted sale probabilities for the unit
• Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
• Communicated with clients regarding account services, statements, and balances.
• Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Addressed customer account discrepancies and concerns.
• Educated customers on company systems, form completion and access to services.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Johnson Pharmacy and Supermarket intends to remain the leading provider of rare ethical drugs and medical devices for healthcare professionals and the general public for improved quality of life.

ATTAINMENT:

• Monitored office supply levels.
• Handling requests, feedback and queries quickly and professionally
• Produced professional-quality reports, presentations and briefs
• Take dictation and meeting minutes, accurately enter notes and distribute
• Monitored staff organization and suggested improvements to daily functionality.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Maintained protocol throughout routine work days and special events.
• Upheld strict timetables by maintaining accurate, balanced calendars.
• Promoted team productivity by keeping supplies organized and well-stocked.
• Wrote reports, executive summaries and newsletters.
• Managed and reviewed filing and office systems.
• Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.

Ojo primary health center prides itself on providing quality care and continually coming up with new ideas on how to solidify our patients' trust

ATTAINMENT:

• Cleaned and sanitized equipment and workstation in compliance with health and safety regulations
• Assisted with safe transfusion by conducting test and completing blood counts
• Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques
• Set up, maintained and verified sterility of laboratory equipment and tools.
• Developed and maintained courteous and effective working relationships.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Received and processed stock into inventory management system.