Babrak Omaid

Business System Analyst Project.

• Evaluated organizational needs and devised tailored solutions, streamlining workflows and reducing process redundancies by 20%.
• Collaborated with cross-functional teams to gather and document detailed project requirements, ensuring alignment with business objectives.
• Led the integration and testing of new systems, achieving a 95% success rate in first-round deployments.
• Monitored project milestones and budgets, delivering actionable insights to stakeholders that minimized project delays by 15%.

Customer Service, Logistics, & SAP B1 Implementation

• Spearheaded the successful implementation of SAP B1 across the organization, optimizing workflows, and enhancing data accuracy by 30%.
• Coordinated end-to-end logistics operations, reducing delivery delays by 25% through strategic route planning and supplier relationship management.
• Resolved complex customer inquiries efficiently, achieving a 95% satisfaction rating, and fostering long-term client loyalty.
• Streamlined inventory management processes, minimizing stock discrepancies, and improving supply chain transparency.

International Customer Service and Logistics Coordinator

• Orchestrated the end-to-end coordination of international shipments, ensuring timely delivery across multiple regions, while complying with global trade regulations.
• Facilitated seamless communication between international clients, freight forwarders, and internal teams to resolve inquiries, and ensure client satisfaction.
• Analyzed logistical data to optimize transportation routes, reducing delivery times by 15%, and cutting operational costs by 10%.
• Generated and maintained accurate documentation, including customs declarations and invoices, to support efficient cross-border transactions.

Side Project and Testing

• Directed the design and execution of comprehensive test cases to ensure software functionality and usability.
• Validated system performance through rigorous troubleshooting and defect resolution, improving overall reliability by 20%.
• Devised custom solutions to enhance the efficiency of testing processes, reducing review timelines by 15%.
• Partnered with cross-functional teams to implement user feedback, aligning outcomes with stakeholder expectations.