Jacinta Odoh
Yadahg Global Insurance Brokers
Lagos,LA
3
years of professional experience
Dedicated customer service representative skilled in effective communication, CRM proficiency, and problem-solving. Committed to enhancing customer experiences and driving satisfaction through efficient inquiry resolution.
Work History
Customer Service Representative
1 Year 10 Months- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Utilized CRM software to track customer interactions, improving response times and service quality.
- Collaborated with team members to enhance customer satisfaction by implementing feedback mechanisms.
- Processed insurance claims efficiently, ensuring compliance with company guidelines and protocols.
- Educated clients on insurance products, facilitating informed decisions and enhancing overall experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Relationship Officer
11 Months- Provided exceptional support through multiple communication channels, enhancing customer satisfaction.
- Resolved customer inquiries regarding travel itineraries and bookings efficiently.
- Leveraged CRM software to track customer interactions and ensure timely follow-ups.
- Assisted in training new team members on company policies and customer service protocols.
- Developed FAQs and guides for common inquiries, improving response time for customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Entrepreneurship
High School Diploma
Skills
CRM management
Customer support
Problem resolution
Critical thinking
Client relations
Relationship building
Active listening
Timeline
Customer Service Representative
Yadahg Global Insurance Brokers
03.2024 - 01.2026Read More
Customer Relationship Officer
Top Travel Trips
02.2023 - 01.2024Read More
National Open University of Nigeria
Bachelor of Science from Entrepreneurship
Read More
Institution Of Management And Technology
High School Diploma
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Relaxation
I like to relax in my free time because its therapeutic and its helps me to be proactive in my daily life.