Jamiu Adedolapo Alli-Balogun
Ogun,Ogun State
Summary
Accomplished IT professional with extensive expertise in the ITIL framework and ticketing systems, demonstrating a strong capacity for multitasking and diagnostics. Proficient in proactive issue identification and solution implementation, with a proven track record in training staff effectively and managing hardware troubleshooting. Adept at network security, strategic IT planning, and resource allocation efficiency, ensuring optimal IT infrastructure performance. Skilled in software installation, remote support, and mobile device management, with comprehensive knowledge of SQL databases and Active Directory. Committed to enhancing organisational IT capabilities through strategic planning and innovative solutions.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
IT helpdesk manager
Lagos State Internal Revenue Service
Lagos, Nigeria
02.2010 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Maintained up-to-date knowledge of emerging tech trends to guide strategy development.
- Managed over 1200 chats and calls per day during peak periods
Office manager
Ebe Security Services
Lagos, Nigeria
09.2009 - 02.2010
- Coordinated team meetings for effective communication and project alignment.
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Updated office policies to reflect changing business needs and regulations.
- Maintained company records in compliance with legal requirements.
- Coordinated facility maintenance, providing safe and comfortable work environment.
- Prepared detailed reports for senior management's strategic planning.
- Managed over 20 enquiries daily
General manager
Baaba Tech Limited
Gombe, Nigeria
03.2002 - 09.2009
- Increased overall operational efficiency by implementing new management strategies.
- Oversaw all aspects of daily operations, ensuring smooth running of organisation.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Established positive work environment which promoted staff morale and productivity.
- Managed over 200 customers per day
Education
Post Graduate Diploma - Microbiology and Virology
Abubakar Tafawa Balewa University
Bauchi 01.2002 - 01.2003
Bachelor of Science - Biochemistry
Ogun State University
Ago Iwoye, Nigeria 01.1993 - 12.1998
Skills
- ITIL framework knowledge
- Ticketing system expertise
- Multitasking capacity
- Hardware troubleshooting experience
- Software installation and upgrading
- Remote support capabilities
- Active Directory knowledge
- Windows server administration
Languages
Arabic
Beginner
English
Fluent
Affiliations
- Chess Master
- Scrabble Master
- Beekeeping
Certification
1. ASSOCIATE (ACTI), CHARTERED INSTITUTE OF TAXATION OF NIGERIA - 2025
MEMBERSHIP NO: 32061
2. AFFILIATE, NIGERIA COMPUTER SOCIETY - 2024
MEMBERSHIP NO: 16243
3. MEMBER (MCPN), COMPUTER PROFESSIONALS REGISTRATION COUNCIL OF NIGERIA - 2025
MEMBERSHIP NO: 011346/2025
4. MEMBER, INFORMATION TECHNOLOGY SYSTEMS & SECURITY PROFESSIONALS - 2020
MEMBERSHIP NO: 18/0300
Accomplishments
1. TAXATION OF A DIGITAL ECONOMY
2. PERSONAL EFFECTIVENESS, SELF-LEADERSHIP, WORKPLACE ETHICS, ETIQUETTE AND GOOD MANNERS
3. CRITICAL THINKING & PROBLEM SOLVING TRAINING FOR LIRS STAFF
4. MACHINE LEARNIN/ ARTIFICIAL INTELLIGENCE DATA SCIENCE
Timeline
IT helpdesk manager
Lagos State Internal Revenue Service
02.2010 - Current
Office manager
Ebe Security Services
09.2009 - 02.2010
General manager
Baaba Tech Limited
03.2002 - 09.2009
Post Graduate Diploma - Microbiology and Virology
Abubakar Tafawa Balewa University
01.2002 - 01.2003
Bachelor of Science - Biochemistry
Ogun State University
01.1993 - 12.1998