Izuchukwu Obasi
Dutse
Summary
Self-motivated Business Development Manager with 5+ years of experience driving business growth, building strategic partnerships, and delivering innovative sales solutions. Skilled in Logistics, SaaS solutions, Financial technology innovations, Insurance products, and travel services. Proven track record in boosting company revenue through data-driven strategies and building long-term relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
Carolina Logistics SC
Abuja
02.2023 - Current
- Managed 45+ outbound calls and 25+ inbound calls
- Coordinate both the Sales and the Dispatch team on a daily basis.
- Scheduling and Dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer request or immediate
- Managed Customer Service satisfaction by providing updated ETA and location of drivers
- Provide Freight quotes for lanes and Routes for customers
- Increased the customer satisfaction rate by 25% by providing exceptional service
- Determined the nature of the call and deployed the proper units and equipment needed within the contracted ETA time standards
- Increased the average number of loads booked as a team by 100% within three months
Key Account Manager
Tradeland Fx
06.2020 - 01.2023
- Deliver target across business streams to generate revenue for the firm
- Manage existing customers to ensure customer loyal and continuous patronage
- Effectively and efficiently manage customers debt to grow company revenue
- Cultivate and maintain strong relationships with executives and HNI’s
- Sort out new clients by using current established network of contacts with attendance at industry trade shows, exhibitions, conference, workshop and other networking events
- Educate new and existing customers about features and benefits of products by visiting clients on site and demonstrating potential uses and solutions
- Surpassed quarterly sales goals by 15% increase attention to customer education and devotion to friendly customer service
- Updating databases and using a customer relationship management (CRM) system
- Recommend to management account that needs DEMO to be done so as to foster sales
- Managed over 40 accounts customer database in my assigned territory, sending out proposals and following up on them
- Provide timely and comprehensive solutions and answers to client questions about product issues when asked
Relationship Manager
Optiva Capital Partners
01.2018 - 12.2020
- Company Overview: World trade Center FCT Abuja
- Delivered targets across business streams while building and maintaining relationships with Clients
- Managed a portfolio of 50 key clients in the insurance and travel sectors, providing personalized solutions and enhancing client retention by 10%
- Acted as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring high levels of satisfaction
- Collaborated with sales, underwriting, and customer service teams to offer tailored insurance packages and travel solutions, leading to a 20% increase in upselling opportunities
- Facilitated smooth claims processing by coordinating with claims teams and providing timely updates to clients, improving turnaround time by 20%
- Worked closely with marketing teams to design campaigns tailored to clients’ specific travel and insurance needs, leading to a 10% improvement in client acquisition
- World trade Center FCT Abuja
Health Educationist
Lagos state Health service
Ikeja
01.2014 - 12.2015
- Disseminating Health Information
- Maximizing Productivity
- Ensuring a clean and healthy environment and promoting personal Hygiene
Education
Batchelor’s of Science Education - Health Education
University Of Lagos
01.2014
Senior Secondary School Certificate -
Innocent Comprehensive High School Lagos
01.2004
First School Leaving Certificate -
Labo Memorial Nursery and Primary School
01.1996
Skills
- Logistics and Supply Chain Optimization
- Sales Strategy Development
- Fintech solutions
- Payments
- Blockchain
- Digital banking
- Sales forecasting
- Pipeline Management
- Market Penetration
- Expansion
- Strategic Partnership
- Alliances
- Contract Negotiation
- Closing Deals
- Revenue growth
- Profit Maximization
Certification
- Customer Service & Relationship Management (CSRM), 2019
- Customer service program 2023
- Hp life Social Media Markrting
- Hp life Customer Relationship Management
- Project Management (PM), 2019
- Health Safety & Environment (HSE) 1 & 2, 2019
Languages
English
First Language
French
Beginner (A1)
A1
Accomplishments
Best team cordinator Carolina Logistics 2023
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Logistics Coordinator
Carolina Logistics SC
02.2023 - Current
Key Account Manager
Tradeland Fx
06.2020 - 01.2023
Relationship Manager
Optiva Capital Partners
01.2018 - 12.2020
Health Educationist
Lagos state Health service
01.2014 - 12.2015
Batchelor’s of Science Education - Health Education
University Of Lagos
Senior Secondary School Certificate -
Innocent Comprehensive High School Lagos
First School Leaving Certificate -
Labo Memorial Nursery and Primary School
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