IYEKHOR ANTHONY

• Overseeing daily IT operations
• Managing IT infrastructures
• Ensuring compliance with IT policies and regulations
• Providing exceptional customer service
• Identifying technology trends
• Formulated and implemented strategies to enhance operational efficiency.
• Work with other IT professionals to design and implement new systems and improve existing infrastructure

● Developing the company’s strategy for using technological resources
● Ensuring technologies are used efficiently, profitably, and securely
● Evaluating and implementing new systems and infrastructure
● Discover and implement new technologies that yield competitive advantage
● Help departments use technology profitably
● Supervise system infrastructure to ensure functionality and efficiency
● Build quality assurance and data protection processes
● Monitor KPIs and IT budgets to assess technological performance
● Use stakeholders’ feedback to inform necessary improvements and adjustments to
technology
● Assist in the formulation of strategies to build a lasting digital connection with
consumers
● Plan and monitor the ongoing company presence on social media (Twitter, Facebook,
etc.)
● Launch optimized online adverts through Google Adwords, Facebook, etc. to increase
company and brand awareness
● Be actively involved in SEO efforts (keyword, image optimization, etc.)
● Prepare online newsletters and promotional emails and organize their distribution
through various channels
● Provide creative ideas for content marketing and update the website
● Collaborate with designers to improve user experience
● Measure the performance of digital marketing efforts using a v ariety of Web analytic tools (Google Analytics, WebTrends etc.)

• Guided tech teams using various applications to improve project coordination and delivery.

• Managed challenging situations successfully with tactful communication skills that prioritized client well-being above all else.
• Provided crisis intervention support when needed, employing de-escalation techniques and connecting clients with appropriate resources.
• Served as a liaison between clients and service providers, advocating for their needs effectively.
• Collaborated with fellow volunteers, fostering a supportive and cohesive team environment to better serve clients.
• Maintained strict confidentiality standards while handling sensitive client information responsibly.
• Evaluated effectiveness of provided support by conducting surveys among clients leading to continuous improvement of our services.
• Participated in ongoing professional development opportunities to improve skills relevant to the role as a Support Volunteer.
• Contributed to the development of new outreach initiatives, expanding the reach of the organization''s services.
• Assisted with special events and programs.
• Communicated with staff members to stay informed about volunteer opportunities and events.