Iyanuoluwa Afolabi

💡Developing and delivering hands-on data analysis training to help professionals excel in real-world scenarios.⁣
💡Creating comprehensive course materials to guide students through key concepts in data analysis, tailored to their unique learning needs.⁣
💡Designing practical exercises, quizzes, and assignments that allow learners to apply their skills immediately and grow in confidence.⁣
💡Providing one-on-one personalized feedback through reviews and helping students overcome challenges in their learning journey.⁣

• Collaborated with cross-functional teams to develop analytical tools and methodologies for solving complex business problems.

🖥️ Teach Microsoft 𝐄𝐱𝐜𝐞𝐥, 𝐏𝐨𝐰𝐞𝐫 𝐁𝐈, 𝐚𝐧𝐝 𝐒𝐐𝐋 in a dynamic classroom setting, guiding students through practical data analysis techniques.
📊 Develop engaging class presentations and custom workbooks to break down complex Excel concepts.

📝 Design hands-on assignments and real-world scenarios for students to apply their knowledge in practical, data-driven projects.

💬 Offer personalized support through one-on-one sessions, tackling individual challenges and providing tailored training.

✅ Review student assignments with detailed feedback, corrections, and recommendations for improvement to ensure mastery of skills.

• Employed data-driven strategies to promptly address customer complaints, effectively resolving issues and enhancing overall satisfaction levels.
• Provided primary customer support to internal and external customers.
• Comprehensive recorded call notes, suggestions, and inquiries through precise data entry, contributing to a comprehensive record of customer interactions and facilitating informed decision-making.
• Updated account information to maintain customer records.
• Performed in-depth analysis of customer service trends to identify actionable opportunities for improvement, offering valuable feedback to the management team.

• Partnered closely with store team members to strategically enhance the visual appeal and overall maintenance of the retail area, ensuring a positive shopping environment for customers.
• Conducted market and competitive analysis to secure new customers.
• Built and maintained strong relationships with wholesalers.
• Set and achieved company defined sales goals.
• Attended monthly sales meetings and quarterly sales trainings.
• Played a pivotal role in driving event marketing initiatives, boosting sales, and elevating brand visibility.

• Developed and maintained core product services, libraries and frameworks.
• Collaborated with other teams on security, automation and internal tools.
• Improved performance and reliability of databases, web services and other integrations.
• Troubleshot and tested software and debugged to clean up code and improve efficiency.