IWUNZE AKUNNA OSINACHI
12 Brown Close,off Brown Road,aguda, Surulere
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
During the course of working in any organization, continuing professional development (CPD) will be a high point for me, as technology and software develops at such a rapid speed.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Officer- Executive Trainee
Zenith Bank Plc
03.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted company brand and unique offerings through personalized customer service.
- Assisted call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
Customer Service Officer- Graduate Assistant
Zenith Bank Plc
07.2019 - 03.2022
- Account opening/transfer/closure
- Ensure excellent customer service delivery
- Process confirmations- references and other related issues
- Process E-business requests
- Cheque Book Management
- Process international trade transactions e.g
- Form M, Form A, Form Q
- Record Management
Technical Assistant
Africa Reinsurance Corporation, NYSC Placement
03.2016 - 10.2016
- Administrative support
- Maintenance of ERP(Enterprise Resource Planning) systems
- Report generation and data clean up
Industrial Trainee
Systemtech Limited
03.2014 - 09.2014
- Software Installation and upgrade
- Hardware and Software maintenance
- Network support and Management
Education
B.Tech - Computer Science
Bells University of Technology
10.2010 - 11.2015
CISCO Certified Network Associates Course -
New Horizons
Nigeria 08.2022 - 11.2022
Skills
Documentation and reporting
Timeline
CISCO Certified Network Associates Course -
New Horizons
08.2022 - 11.2022
Customer Service Officer- Executive Trainee
Zenith Bank Plc
03.2022 - Current
Customer Service Officer- Graduate Assistant
Zenith Bank Plc
07.2019 - 03.2022
Technical Assistant
Africa Reinsurance Corporation, NYSC Placement
03.2016 - 10.2016
Industrial Trainee
Systemtech Limited
03.2014 - 09.2014
B.Tech - Computer Science
Bells University of Technology
10.2010 - 11.2015
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