IWUANYANWU SAMUEL CHIKA
Surulere
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills.
Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Nirvana Synergy Company Limited
02.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Managed over 50 customer calls per day.
Customer Service Representative
Outcess Solution (Ntel Telecommunication)
12.2021 - 02.2022
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
- Managed over 70 calls per day.
KYC Agent/Senior Customer Care Representative
Airtel Limited
07.2016 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
Office Assistant
Hallmark Enterprises
02.2014 - 01.2016
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Purchased and maintained office supplies.
Room Service/Front Desk Officer
Balcom Hotel Royal Suites
06.2009 - 01.2012
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Introduced customers to resort amenities with a pleasant and helpful demeanor.
- Managed front desk maintenance of client records and lab data.
- Checked guests in and out of the hotel, made reservations, and processed payments.
Sales Representative
Elo Communication Limited
04.2006 - 01.2009
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained a comprehensive understanding of products, services, and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
High School Diploma -
Government College Lagos, Eric Moore Road
Lagos, Nigeria06.2003
No Degree -
Holy Angels Nursery/ Primary School
Lagos, Nigeria05.1997
Skills
- Ability to interact with individuals in respective of any tasks assigned
- Exploring different ways to make a difference
- Access the right information that works for individuals
- Accuracy, Speed and Understanding are my top priority
- Active Listening
- Microsoft Word
- Call Center Operations
- CRM Software
- Quality Control
- Quality Assurance Controls
- Customer Service
- Problem-Solving Ability
- Calm and Professional Under Pressure
- Coordination
Languages
Igbo
Native language
English
Proficient
C2
Timeline
Customer Service Representative
Nirvana Synergy Company Limited
02.2022 - 07.2023
Customer Service Representative
Outcess Solution (Ntel Telecommunication)
12.2021 - 02.2022
KYC Agent/Senior Customer Care Representative
Airtel Limited
07.2016 - 09.2021
Office Assistant
Hallmark Enterprises
02.2014 - 01.2016
Room Service/Front Desk Officer
Balcom Hotel Royal Suites
06.2009 - 01.2012
Sales Representative
Elo Communication Limited
04.2006 - 01.2009
High School Diploma -
Government College Lagos, Eric Moore Road
No Degree -
Holy Angels Nursery/ Primary School
Sport, Music, Reading and Traveling
Sport: Sports are not just a hobby but a way of life for you. Whether it's playing on the local soccer team, hitting the tennis courts, or going for a long run, sports provide an outlet for your competitive spirit and a means of staying fit and active. The adrenaline rush and the sense of camaraderie with teammates make sports a true joy in your life.
Music: Music is the soundtrack to your life. You find solace in the melodies of your favorite songs, and playing an instrument or creating your own music is a creative outlet like no other. Whether it's the soothing tunes of classical music or the energetic beats of rock and roll, music has the power to inspire, relax, and elevate your emotions.
Reading: Books are your constant companions. The world of literature opens up new horizons and offers a chance to explore countless realms and cultures without leaving your favorite reading nook. From classic novels to modern bestsellers, you are an avid reader, always in search of the next captivating story or insightful piece of knowledge.
Traveling: Wanderlust runs deep within you. The thrill of exploring new destinations, immersing yourself in diverse cultures, and savoring exotic cuisines is a passion that fuels your adventurous spirit. Whether it's a road trip to the mountains, a backpacking adventure through Europe, or a cultural expedition to a far-off land, travel broadens your horizons and leaves you with a treasure trove of unforgettable experiences.
Your hobbies not only enrich your life but also make you a more well-rounded and interesting person. They provide a welcome balance to the demands of everyday life and ensure that you are always growing and evolving as an individual.
Sport, Music, Reading and Traveling
Sport: Sports are not just a hobby but a way of life for you. Whether it's playing on the local soccer team, hitting the tennis courts, or going for a long run, sports provide an outlet for your competitive spirit and a means of staying fit and active. The adrenaline rush and the sense of camaraderie with teammates make sports a true joy in your life.
Music: Music is the soundtrack to your life. You find solace in the melodies of your favorite songs, and playing an instrument or creating your own music is a creative outlet like no other. Whether it's the soothing tunes of classical music or the energetic beats of rock and roll, music has the power to inspire, relax, and elevate your emotions.
Reading: Books are your constant companions. The world of literature opens up new horizons and offers a chance to explore countless realms and cultures without leaving your favorite reading nook. From classic novels to modern bestsellers, you are an avid reader, always in search of the next captivating story or insightful piece of knowledge.
Traveling: Wanderlust runs deep within you. The thrill of exploring new destinations, immersing yourself in diverse cultures, and savoring exotic cuisines is a passion that fuels your adventurous spirit. Whether it's a road trip to the mountains, a backpacking adventure through Europe, or a cultural expedition to a far-off land, travel broadens your horizons and leaves you with a treasure trove of unforgettable experiences.
Your hobbies not only enrich your life but also make you a more well-rounded and interesting person. They provide a welcome balance to the demands of everyday life and ensure that you are always growing and evolving as an individual.
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