Ivy Ojigbede

• Presented progress reports to executive leadership, sharing insights on performance metrics and growth indicators.
• Strengthened client relationships through consistent communication and timely resolution of issues.
• Managed cross-functional teams to drive successful project completion and achieve organizational goals.
• Delivered customized solutions for clients, resulting in enhanced customer satisfaction and loyalty.
• Mentored junior team members, fostering their professional growth and skill development.
• Championed continuous improvement within the organization by embracing innovation and out-of-the-box thinking.
• Identified business development challenges and customer concerns for proactive resolution.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Communicated directly with customers and partners to build strong business networks and relationships.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Managed accounts to retain existing relationships and grow share of business.

• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
• Coached team members in techniques necessary to complete job tasks.
• Directed and supervised team of 14 engaged in CRM and Business development.
• Trained new team members by relaying information on company procedures and safety requirements.
• Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
• Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
• Worked different stations to provide optimal coverage and meet production goals.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Passionate about learning and committed to continual improvement.
• Resolved problems, improved operations and provided exceptional service.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Passionate about learning and committed to continual improvement.
• Identified issues, analyzed information and provided solutions to problems.
• Learned and adapted quickly to new technology and software applications.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked effectively in fast-paced environments.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.

• Handled difficult situations calmly, maintaining professionalism at all times.
• Managed high call volumes with exceptional time management and multitasking skills.
• Improved customer satisfaction by promptly addressing inquiries and resolving issues.
• Mastered various CRM software systems for effective tracking of client communications.
• Reduced customer complaints by providing timely solutions to issues.
• Developed strong relationships with customers, leading to increased repeat business.
• Maintained detailed records of customer interactions, allowing for thorough follow-up and improved service delivery over time.
• Maximized customer retention by providing personalized assistance and tailored recommendations.
• Led initiatives to boost employee morale within the department, fostering a positive workplace culture focused on growth and development.
• Streamlined communication between departments for efficient problem resolution.
• Enhanced company reputation through excellent customer service and professional demeanor.
• Consistently met or exceeded performance metrics, contributing to the success of the department as a whole.
• Assisted in implementing new policies and procedures that led to increased efficiency within the department.
• Collaborated with team members to meet departmental goals and improve overall performance.
• Trained new employees in company procedures, ensuring consistent quality of customer care.
• Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Took ownership of customers issues to follow problems through to resolution.
• Maintained and managed customer files and databases.
• Provided customers with updates and periodic statements on service developments and changes in trends.
• Analyzed customer feedback to identify areas for improvement.
• Conducted surveys to determine customer opinion of products and services.
• Kept accurate records of all customer interactions and transactions.
• Implemented and developed customer service training processes.

• Scheduled and managed appointments for new and existing clients.
• Handled all clients' concerns and inquiries.
• Interfaced and managed all client communications through emails and phone calls.
• Overhauled customer care responses to clients, including automated emails and phone call responses resulting in a 25% increase in positive
feedback from clients.
• Ensured my team members were well equipped to deal with the first level resolution of client issues.

• Provided effective and timely customer service ensuring total comfort and safety of passengers on board.
• Functioned as a call center agent including attending to online requests from customers regarding flight bookings, reservations and
ticketing.
• Checked the condition and provision of emergency equipment and handled the concerns of existing and potential customers.

• Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
• Followed company regulations and rules to promote safe environment for travelers and employees.
• Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
• Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
• Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
• Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
• Assisted passengers with special needs, providing personalized care and support throughout the flight.