Ivie Precious Orhorhoro
Pension Fund Administrator
Abuja,Federal Capital Territory
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions. Organized Administrator with 10 years of experience facilitating operational workflows. Promotes interdepartmental collaboration through solid teamwork. Demonstrated expertise in project and document management. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
Work History
Account Support and Administration Officer
Stanbic IBTC Pension Managers
Abuja, Federal Capital Territory
09.2019 - Current
- Creation of Pension Accounts Responding to mails about enquiries on clients records Ensuring that client’s applications for their pension funds are processed timeously Updating clients’ records
- Prepared agendas and took notes at meetings to archive proceedings.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Aided colleagues, managers and customers through regular communication and assistance.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Achieved or exceeded company-defined sales quotas.
- Worked independently with minimal supervision.
- Recorded accurate and efficient records in customer database.
Client Records Officer
Stanbic IBTC Pension Managers
Abuja, Federal Capital Territory
04.2015 - 09.2019
- Creation of Pension Accounts Ensuring that clients' details are captured accurately Responding to mails about enquiries on clients records
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed team communications and information for meetings.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Liaison Officer/Administrative Officer
Defar International Services Limited
Abuja, Federal Capital Territory
08.2013 - 04.2015
- Coordinate activities between clients, organizations and government
- Establish and facilitate communication between clients, organizations and government
- Compute and record totals of transactions
- Pay company bills by cash
- Compile and maintain non-monetary reports and record
- Restocked supplies and submitted purchase orders to maintain stock levels
- Executed record filing system to improve document organization and management
- Maintained knowledge of latest requirements and support strategies.
- Maintained knowledge of latest requirements and support strategies.
- Gathered, organized and input information into digital database.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated comprehensive reports regarding incidents, events and important business matters.
- Scheduled office meetings and client appointments for staff teams.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Interacted with vendors to purchase and set up equipment and services.
Front Desk officer
Crown Princess Hotel Limited
Abuja, Federal Capital Territory
01.2013 - 08.2013
- Fair and consistent Administration of hotel policies
- Interacting with guests and providing information by phone or in person
- Handling complaints and resolving grievances and conflicts with guests
- Managing routine operations and monitoring property occupancy
- Receive payment by cash, check, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers
- Checked guests in out of hotel, made reservations and processed payments
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate
- Created lasting relationships with guests that built loyalty and drove hotel revenue
- Conducted financial audits on scheduled basis
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Stored guest valuables in safe and individual boxes for security.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided callers with address, directions, company website and related information.
- Maintained confidentiality of information regarding clients and company.
- Troubleshot copy machines and printers and scheduled service as needed.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Administrative Assistant
Federal Road Safety Corps, NYSC
Abuja, Federal Capital Territory
01.2012 - 11.2012
- Create and modify documents and worksheets using MS office
- General clerical duties such as mailing, filing, photocopying etc
- Support staff in assigned project based work
- Restocked supplies and submitted purchase orders to maintain stock levels
- Executed record filing system to improve document organization and management
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Sales Representative
L.A. Boutique
Abuja, Federal Capital Territory
03.2011 - 10.2011
- Preparation of presentations for products and services
- Establishing client relationships and resolution of concerns
- Preparation of schedules and development of sales materials
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Developed and delivered engaging sales presentations to convey product benefits
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Education
Bachelor Of Science - Mathematics And Economics
University of Benin
Benin City Nigeria 09.2005 - 11.2010
Senior Secondary School Certificate - Sciences
Mosogar Secondary School
Mosogar Delta State Nigeria 09.1997 - 06.2003
Skills
Client service and supportundefined
Additional Information
In my spare time, I enjoy listening to music, baking, swimming, and travelling
Timeline
Account Support and Administration Officer
Stanbic IBTC Pension Managers
09.2019 - Current
Client Records Officer
Stanbic IBTC Pension Managers
04.2015 - 09.2019
Liaison Officer/Administrative Officer
Defar International Services Limited
08.2013 - 04.2015
Front Desk officer
Crown Princess Hotel Limited
01.2013 - 08.2013
Administrative Assistant
Federal Road Safety Corps, NYSC
01.2012 - 11.2012
Sales Representative
L.A. Boutique
03.2011 - 10.2011
Bachelor Of Science - Mathematics And Economics
University of Benin
09.2005 - 11.2010
Senior Secondary School Certificate - Sciences
Mosogar Secondary School
09.1997 - 06.2003
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