Ivie Asemota Enehizena
Port Harcourt
Summary
Experienced Customer Support Specialist with a strong background in resolving customer Inquiries via phone, email, and chats across various platforms. Proven ability to maintain high customer satisfaction through clean communication, problem-solving, and a customer-first mindset. Demonstrated success working in both remote and onsite environments. Seeking to contribute my skills to your Organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Writer (Remote)
Hybridd Experts NG, LTD.
Benin City
02.2023 - 01.2025
- Developed user-friendly documentation, including product descriptions, standard operating procedures and training materials.
- Created and managed Requests for Proposals (RPFs) remotely and worked closely with the sales team to understand client requirements.
- Crafted persuasive proposal content that highlights the unique value of the company's palm seedlings to state government and private agricultural organizations.
Customer Relationship Specialist (Remote)
CWW Tech Africa
Lagos, Nigeria
01.2022 - 01.2023
- Responded to customer inquiries via email and phone with professionalism and accuracy.
- Resolved complaints quickly, improving customer satisfaction and retention.
- Implemented feedback systems and tracked support metrics to identify areas for service improvement.
- Built long-term customer relationships and improved overall client experience.
Data Annotator (Remote)
Lanfrica-Kanac Data Annotation Project
Port Harcourt
01.2022 - 01.2023
- Labeled and reviewed text data to meet project standards.
- Worked with cross-functional teams to refine annotation guidelines.
- Maintained consistency and quality in large datasets used in AI tools.
- Stayed up-to-date with project guidelines and software tools.
Customer Service Officer
Geospartial Landmark Consult
Benin City
01.2021 - 01.2022
- Responded to client inquiries about architectural and town planning services.
- Scheduled client meetings and followed up on documentation.
- Acted as a liaison between clients and architects to ensure timely project updates.
- Maintained client records and ensured smooth communication across departments.
Education
Bachelor of Science - Industrial Chemistry
University of Port Harcourt
Rivers State06-2025
Higher National Diploma - Science Laboratory Technology (Chemistry)
Auchi Polytechnic
Auchi, Edo State, Nigeria03.2021
National Diploma - Science Laboratory Technology
Auchi Polytechnic
Auchi, Edo State, Nigeria12.2017
Skills
- Verbal & Written Communication
- Customer Relationship Management
- Problem-Solving & Critical Thinking
- Proficiency in Microsoft Office & CRM Tools
- Empathy & Active Listening
- Team Collaboration
- Time Management & Multitasking
- Adaptability & Flexibility
- Attention to Detail
Certification
- Virtual Assistant, 2024
- Technical Writing Essentials, 2023
- Content Writing, 2022
- Project Management, 2022
References
Available on Request
Timeline
Technical Writer (Remote)
Hybridd Experts NG, LTD.
02.2023 - 01.2025
Customer Relationship Specialist (Remote)
CWW Tech Africa
01.2022 - 01.2023
Data Annotator (Remote)
Lanfrica-Kanac Data Annotation Project
01.2022 - 01.2023
Customer Service Officer
Geospartial Landmark Consult
01.2021 - 01.2022
Bachelor of Science - Industrial Chemistry
University of Port Harcourt
Higher National Diploma - Science Laboratory Technology (Chemistry)
Auchi Polytechnic
National Diploma - Science Laboratory Technology
Auchi Polytechnic