Ivie Amadin

• Lead enterprise-level technical support and infrastructure management for over 30,000 users, spanning student portals (SIS) and digital learning platforms (LMS), ensuring high availability, scalability, and optimal user experience.
• Integrated DevOps practices into daily operations by automating routine tasks using Python, Excel macros, and scripting, reducing manual processing time by 35% and increasing operational efficiency.
• Supported continuous delivery and testing cycles for Student Information System (SIS) upgrades, using automation and version control to ensure safe, repeatable deployments and seamless transitions for academic stakeholders.
• Implemented best practices in IT service delivery, including configuration management, documentation, access control, and proactive monitoring, to uphold system integrity and reduce incident response times.
• Delivered over 1,000 expert-led training sessions for faculty and administrative users, helping institutional teams’ transition smoothly to automated workflows and modern IT tools.
• Collaborated cross-functionally with developers, DevOps engineers, and senior academic officers to align IT systems with institutional goals, improve deployment pipelines, and reduce operational friction.
• Strengthened compliance with global data protection laws (FERPA, GDPR), embedding security and privacy measures into system workflows and end-user support protocols.
• Grew into a technical leadership role by mentoring junior staff, guiding process improvements, and championing a DevOps culture of collaboration, automation, and continuous improvement.

Key Achievements:

• Reduced manual IT workload by 35% via custom automation tools, improving response time and service consistency.
• Supported DevOps-aligned testing and deployment cycles for SIS upgrades, maintaining zero data loss and minimal downtime.
• Enabled over 30,000 users to access critical academic systems with improved speed, stability, and user satisfaction.
• Delivered 1,000+ faculty and admin training sessions, increasing adoption of automation tools and reducing support ticket volume.
• Actively incorporated DevOps and ITIL best practices, contributing to faster resolution cycles, better change management, and scalable IT delivery.

• Directed enterprise-class IT support and service delivery operations across multiple higher education institutions, resolving over 20,000 academic, operational, and technical cases, while upholding performance, compliance, and user satisfaction standards.
• Provided strategic leadership and alignment with senior management, working closely with registrars, academic directors, deans, and governing boards to ensure that all IT initiatives directly supported institutional goals and academic timelines.
• Managed end-to-end network infrastructure, endpoint systems, user access controls, and secure data operations, delivering 99.9% service uptime across all campuses.
• Led automation and workflow optimization projects, streamlining IT service requests, onboarding processes, and user access provisioning across platforms such as Moodle (LMS) and WAeUP Kofa (SIS) — cutting onboarding times by 60% and support volume by over 40%.
• Managed IT project lifecycles from requirements gathering to delivery, ensuring scope, timeline, and under budget while coordinating with both local and international teams.
• Facilitated staff training and change management programs, helping non-technical personnel confidently navigate digital platforms and reducing operational bottlenecks.
• Acted as a critical bridge between technical teams and executive management, translating technical risks and opportunities into actionable strategies for long-term improvement.
• Maintained active collaboration with the German technical team, ensuring standardized practices, security protocols, and platform consistency across international operations.

Key Achievements:

• Resolved over 20,000 incidents with a consistent first-response and resolution satisfaction score above 95%.
• Reduced onboarding and support workload by over 60% through workflow automation and smart integration.
• Elevated IT’s role from reactive support to a trusted strategic partner, receiving commendation from senior leadership for enhancing digital transformation across institutions.
• Successfully led the rollout of IT infrastructure and support systems for new organizational partners within aggressive timelines and resource constraints.
• Facilitated cross-departmental alignment, ensuring IT investments were tied to organizational growth, student satisfaction, and academic excellence.

• Delivered end-to-end IT infrastructure support across school environments, ensuring smooth operations by resolving hardware, software, and connectivity issues affecting staff and students.
• Collaborated closely with the technical team in Germany to implement and maintain enterprise-grade networking and server solutions, aligning local operations with global best practices.
• Managed and optimized routers, switches, and local servers, consistently maintaining 99.9% uptime for academic and administrative systems.
• Diagnosed complex performance bottlenecks across networks and systems, delivering sustainable, long-term solutions that reduced recurrence and enhanced system reliability.
• Supported network design, server deployments, data backups, and access controls, contributing to a secure and scalable IT ecosystem across multiple campuses.
• Coordinated remote troubleshooting efforts with German counterparts to standardize system configurations, apply updates, and implement cross-location security protocols.
• Created and maintained technical documentation, network topology diagrams, and IT asset inventories, facilitating transparent communication between Nigerian and German teams.

• Streamlined network management with automated monitoring tools.

• Led the installation, configuration, and ongoing maintenance of over 100 client systems across academic and administrative departments, significantly enhancing the institution’s operational efficiency.
• Provided daily frontline technical support to a user base of students, faculty, and administrative staff, resolving hardware, software, and network issues promptly to minimize service disruptions.
• Built, upgraded, and repaired local area network (LAN) infrastructures and workstations, improving connectivity, performance, and security across multiple units within the university.
• Delivered on-site troubleshooting and diagnostics for a wide range of IT equipment, including desktops, printers, and network devices, reducing external support costs and equipment downtime.
• Played a key role in user training and onboarding, helping non-technical staff become proficient with new systems and applications.
• Contributed to system documentation and asset inventory, ensuring compliance and readiness for audits and upgrades.