Itsenegbemhe Itseme Victory
Lagos,Lagos
Summary
Dedicated professional with a strong client-focused approach and exceptional telephone manners. Proficient in Excel and skilled in remote teamwork, relationship-building, and managing customer complaints. Known for a patient attitude and problem-solving abilities, aiming to leverage these skills to enhance customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work history
Baker
Torys Taste
Lagos
2020.03 - Current
- Founded and operate a successful custom cake business, overseeing end-to-end operations from product creation to client delivery
- Manage business development, customer engagement, and order fulfillment while ensuring high customer satisfaction
- Manage inventory, budgeting, pricing, and supplier relationships to ensure profitability and efficiency
- Promote brand through social media marketing and word-of-mouth, steadily increasing customer base and repeat business
- Ensure food safety and hygiene compliance in all baking and packaging processes
- Crafted beautiful pastries with attention to detail, delighted patrons regularly.
- Boosted overall product freshness through careful ingredient selection and storage.
- Demonstrated mastery over traditional baking techniques, gained loyal customer base.
- Created special occasion cakes as per custom orders, added value to celebrations.
- Improved bakery efficiency by maintaining cleanliness and organisation of the workspace.
- Adapted quickly to changing demand patterns during holiday season, ensured adequate stock levels.
Customer Care Representative
Dstv
Benin City, Nigeria
2019.06 - 2020.07
- Promoting and upselling DStv packages, add-ons, and value-added services to meet customer needs.
- Gathering customer feedback to improve sales strategies and customer experience help in clearing error codes on decoders.
- Established rapport with customers to encourage repeat business.
- Conducted outbound calls courteously to resolve outstanding matters.
- Enhanced customer satisfaction by addressing and resolving complaints swiftly.
- Providing detailed explanations of DStv products, installation processes, and payment options.
- Assisting customers in upgrading or downgrading their subscription plans based on their needs.
- Provided administrative support to office staff through various tasks, including photocopying and document preparation, streamlining daily operations and contributing to overall productivity of the office.
Remote customer support agent
fashionfreak/ballentino
Benin, Nigeria
2020.09 - 2022.08
- Responded to emails, live chats, ensuring exceptional service delivery.
- Achieved customer satisfaction with prompt response to queries.
- Adapted communication style as per the situation for positive outcomes.
- Managed high volume of inbound calls for swift problem resolution.
- Provided excellent customer service by handling and resolving technical issues.
- Juggled multiple priorities simultaneously whilst maintaining high-quality standards of service.
- Conducted product troubleshooting and diagnostics to enhance the customer experience.
- Completed transactions to replace or exchange defective items.
- Managed customer expectations by providing realistic timelines for issue resolution.
- Successfully delivered on tasks within tight deadlines.
Remote Inbound call centre agent
Bablo Group
Benin City, Edo
2022.09 - 2023.07
- communicate with investors on what mineral resources they would want to purchase.
- Handled escalated calls tactfully, preventing potential client loss.
- Provided constructive feedback during team meetings, contributing towards process improvements.
- Demonstrated empathy and active listening to understand investor's needs accurately.
- Collaborated closely with the team for achieving collective targets.
- Adhered strictly to company policies whilst handling sensitive customer data, ensuring security compliance at all times.
- Used multi-line telephone system expertly, resulting in swift call management.
Sales representative
Torys Fittings
Benin City, Edo
2024.05 - 2024.12
- Enhanced customer loyalty with exceptional after-sales service.
- Increased product visibility by creating compelling sales displays.
- Demonstrated products effectively to generate interest among potential buyers.
- Developed effective sales strategies for improved performance.
- Regularly exceeded sales targets through diligent follow-ups and consistent perseverance.
- Utilised persuasive communication skills for successful deal closures.
- Trained junior team members, fostered a collaborative environment.
- Improved sales potential, developing and updating product knowledge through periodic training.
- Processed customer payments and set up direct debits for long-term service contracts.
Media Buyer
Starcom Media Perspective
Lagos, Nigeria
2025.02 - 2026.03
- Managed multiple client accounts simultaneously, maintaining strong relationships, ensuring deliverables were met on time, and providing data-driven insights for continuous improvement
- Collaborated with media planners to support development and execution of client campaigns
- Worked with cross-functional teams to ensure timely and accurate media placement
- Assisted in preparing client presentations and communication briefs
- Demonstrated ability to manage multiple projects under tight deadlines
- Utilised industry software tools proficiently whilst handling data analysis tasks.
- Optimised advertising budget for maximum reach and exposure.
- Collaborated with creative teams to ensure alignment between content and bought slots, maximising impact.
- Coordinated placements for television and radio, social media and print publication advertisements.
Social media manager
Matto Global Autos
Lagos, Nigeria
2026.03 - 2026.06
- Drove audience growth through targeted advertising campaigns across multiple platforms.
- Increased brand visibility by developing and implementing strategic social media campaigns.
- Established solid rapport with customers using superior communication skills on various platforms, fostering loyalty and trust.
- Developed an efficient content calendar leading to a well-organised posting schedule.
- Conducted comprehensive competitor analyses to stay ahead in market trends.
- Boosted customer engagement with effective management of all social media platforms.
Education
High School Diploma -
Nonpariel Education Foundation School
Edo 2012.04 - 2017.07
Bachelor of Arts - History and International studies
Ambrose Alli University
Benin City, Nigeria 2019.09 - 2024.04
Skills
- Patient attitude
- Client-Focused approach
- Telephone manners
- Excel proficiency
- Relationship-building
- Remote teamwork
- Problem solver
- Customer complaint management
- Good telephone manner
Accomplishments
Very good with time keeping
very punctualand thorough
Timeline
Social media manager
Matto Global Autos
2026.03 - 2026.06
Media Buyer
Starcom Media Perspective
2025.02 - 2026.03
Sales representative
Torys Fittings
2024.05 - 2024.12
Remote Inbound call centre agent
Bablo Group
2022.09 - 2023.07
Remote customer support agent
fashionfreak/ballentino
2020.09 - 2022.08
Baker
Torys Taste
2020.03 - Current
Bachelor of Arts - History and International studies
Ambrose Alli University
2019.09 - 2024.04
Customer Care Representative
Dstv
2019.06 - 2020.07
High School Diploma -
Nonpariel Education Foundation School
2012.04 - 2017.07