Itoro Nsikak

-Coordinated warehouse operations, ensuring timely organisation and distribution of shipments.

-Monitored workflow processes, identified bottlenecks, and recommended process improvements to management.

-Collaborated with teams to ensure accuracy in documentation and scheduling, applying project tracking tools to support efficiency.

-Designed and implemented client engagement strategies, using CRM data analysis to evaluate satisfaction trends and retention outcomes.

-Conducted market and customer research to inform product promotion campaigns and improve uptake of new banking services.

-Prepared periodic reports and performance summaries for senior management, supporting evidence-based decision-making.

-Coordinated cross-functional teams to resolve client issues, ensuring service delivery met organisational performance standards.

-Led initiatives that enhanced client retention rates, applying project management principles to track and measure results.

-Oversaw financial transaction processes, ensuring accuracy, compliance, and risk management in line with banking regulations.

·-Conducted trend analysis on recurring service issues, presenting recommendations to management to improve operational efficiency.

-Collaborated with colleagues to deliver training on customer care standards and cash-handling procedures.

-Produced regular transaction and audit reports, contributing to compliance monitoring and service quality improvement.

-Conducted market surveys and data collection to identify target audiences, increasing brand recognition.

-Prepared analytical reports on consumer behaviour and purchasing trends for management’s strategic planning.

-Assisted in the development of sales strategies, aligning findings with customer needs and emerging market demands.