Summary
Overview
Work History
Education
Skills
Majoraccomplishments
References
Personal Information
Timeline
Generic
Israel Hope Ugonma

Israel Hope Ugonma

Virtual Assistant || Digital Marketer || Data Analyst ||
Port Harcourt

Summary

I am a dedicated and results-oriented professional seeking a challenging role as a Virtual Assistant, Digital Marketer, Content Creator, CRM/HR Manager where I can utilize my strong interpersonal skills, analytical mindset, and passion for fostering employee engagement and customer satisfaction. I am eager to contribute my expertise in relationship management, talent acquisition, and organizational development to drive business success and create a positive impact within the organization.

Overview

2025
2025
years of professional experience
2
2
Languages

Work History

General Manager

Loctech Nigeria Limited
1 2023 - Current
  • Key responsibilities: Strategic Planning, Leadership and Team Management, Financial Management, Client Relationship Management, Business Development

Customer Service Representative/Sales Manager

Loctech Nigeria Limited
01.2016 - 01.2023
  • Key responsibilities: Customer Support, Maintaining Data Accuracy, Product Knowledge, Customer Relationship Management, Escalation Handling, Documentation, Feedback Collection, Training and Knowledge Sharing, Performance Metrics, Process Improvement

Education

BSC in Business Administration -

National Open University of Nigeria

West African School Certificate - undefined

St. Anne's Secondary School Obuzor Asa

First School Leaving Certificate - undefined

Community Primary School Oyigbo

Skills

Digital Marketing

Majoraccomplishments

  • Conducted training across various fields, including Digital Marketing, Web Design and Development, Microsoft Office Specialist, QuickBooks/Sage Accounting, Graphics Design, Data Analysis etc, equipping participants with essential skills.


  • Successfully led digital marketing campaigns, enhancing brand visibility and engagement.


  • Successfully organized a scholarship program for Loctech Training Institute, generating over 200 new registration


  • Coordinated a highly successful bootcamp for Loctech Training Institute, attracting more than 500 participants.


  • Executed a free online training initiative for Loctech Training Institute, engaging over 2,000 candidates.


  • Oversaw end-to-end planning and execution of training sessions, resulting in consistently high participant satisfaction scores.


  • Enhanced operational efficiency by introducing streamlined workflows in digital marketing, CRM management, and training logistics.

References

Available upon request

Personal Information

  • Local Government Area: Ukwa west
  • Place of Birth: Abia
  • Gender: Female
  • Marital Status: Single

Timeline

Customer Service Representative/Sales Manager

Loctech Nigeria Limited
01.2016 - 01.2023

West African School Certificate - undefined

St. Anne's Secondary School Obuzor Asa

First School Leaving Certificate - undefined

Community Primary School Oyigbo

General Manager

Loctech Nigeria Limited
1 2023 - Current

BSC in Business Administration -

National Open University of Nigeria
Israel Hope UgonmaVirtual Assistant || Digital Marketer || Data Analyst ||