Summary
Overview
Work History
Education
Skills
Timeline
Israel Umoru

Israel Umoru

Data Analyst
Ikorodu,Lagos

Summary

Dynamic professional with a proven track record at Kellogg's, leveraging critical thinking and data analysis to drive informed decision-making. Adept at enhancing customer relations and streamlining processes, I excel in delivering actionable insights through advanced Excel and effective communication, resulting in improved service offerings and customer satisfaction.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Ikeja Electric
07.2023 - 02.2025
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Assisted customers with account management, ensuring timely updates and accurate information delivery.
  • Streamlined support processes to improve response times and enhance overall customer satisfaction.
  • Collaborated with team members to develop best practices for handling complex service requests.
  • Maintained detailed records of customer interactions using CRM software for future reference and analysis.
  • Analyzed customer feedback to identify trends and recommend improvements in service offerings.

Data Analyst

Kellogg's
02.2018 - 08.2022
  • Analyzed large datasets to identify trends, enhancing decision-making processes.
  • Developed interactive dashboards using Tableau to visualize key performance indicators.
  • Collaborated with cross-functional teams to streamline data collection and reporting methods.
  • Conducted statistical analyses to assess product performance and market trends.
  • Implemented data quality checks, ensuring accuracy and reliability of analytical reports.
  • Produced monthly reports using advanced Excel spreadsheet functions.

Education

Bachelor of Science - Statistics

Joseph Ayo Babalola University , Osun State
08-2016

Skills

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Problem resolution

Computer proficiency

Microsoft Excel

Microsoft Office Suite

Timeline

Customer Service Representative - Ikeja Electric
07.2023 - 02.2025
Data Analyst - Kellogg's
02.2018 - 08.2022
Joseph Ayo Babalola University - Bachelor of Science, Statistics
Israel UmoruData Analyst