Israel Olayiwola
Summary
Dedicated customer support professional with over 5 years of experience in client relationship management, providing exceptional service, and optimizing customer satisfaction. Skilled at leveraging strong communication, problem-solving abilities, and product knowledge to resolve inquiries efficiently. Experienced in handling high-volume support requests through email, phone, and live chat. Proven track record in meeting support-related targets and collaborating with cross-functional teams to enhance customer experience.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work history
Sales Manager
Lifemate Nigeria Limited
02.2020 - Current
- Provided exceptional support to clients, resolving product and service inquiries with a focus on customer satisfaction
- Collaborated with cross-functional teams, including inventory and logistics, to address customer requests and ensure seamless service delivery
- Leveraged industry knowledge to train team members, increasing their ability to handle customer concerns effectively.
Sales Representative
Lifemate Nigeria Limited
11.2019 - 02.2020
- Assisted customers with product placement and recommendations, addressing any concerns or inquiries
- Developed and maintained positive business and customer relationships through proactive communication and support.
AutoCAD Designer
Lifemate Nigeria Limited
09.2019 - 11.2019
- Supported the design and engineering team in addressing software-related issues, enhancing customer experience through effective troubleshooting and problem-solving.
Education
Bachelor of Science, Urban and Regional Planning -
Osun State University, Osogbo
Skills
- Customer Support: Email, Live Chat, Phone & Video Conferencing
- Problem Solving & Troubleshooting: Effective issue resolution and triaging
- Technical Proficiency: Familiar with CRM platforms like Zoho CRM, HubSpot, and ERP software
- Communication: Strong written and verbal communication skills
- Relationship Management: Building trust and maintaining positive interactions with customers
- Software Support Experience: Experience in technical design software such as AutoCAD, AIhouse
- Tools & Platforms: Microsoft Office, G Suite, Zoho CRM, ShareCRM, SAP, SPSS
Certification
National Youth Service Corps (NYSC) | 07/2019
Timeline
Sales Manager
Lifemate Nigeria Limited
02.2020 - Current
Sales Representative
Lifemate Nigeria Limited
11.2019 - 02.2020
AutoCAD Designer
Lifemate Nigeria Limited
09.2019 - 11.2019
Bachelor of Science, Urban and Regional Planning -
Osun State University, Osogbo
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