Summary
Overview
Work history
Education
Skills
Websites
Certification
Timeline
Generic

Israel Olayiwola

Summary

Dedicated customer support professional with over 5 years of experience in client relationship management, providing exceptional service, and optimizing customer satisfaction. Skilled at leveraging strong communication, problem-solving abilities, and product knowledge to resolve inquiries efficiently. Experienced in handling high-volume support requests through email, phone, and live chat. Proven track record in meeting support-related targets and collaborating with cross-functional teams to enhance customer experience.

Overview

5
5
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification

Work history

Sales Manager

Lifemate Nigeria Limited
02.2020 - Current
  • Provided exceptional support to clients, resolving product and service inquiries with a focus on customer satisfaction
  • Collaborated with cross-functional teams, including inventory and logistics, to address customer requests and ensure seamless service delivery
  • Leveraged industry knowledge to train team members, increasing their ability to handle customer concerns effectively.

Sales Representative

Lifemate Nigeria Limited
11.2019 - 02.2020
  • Assisted customers with product placement and recommendations, addressing any concerns or inquiries
  • Developed and maintained positive business and customer relationships through proactive communication and support.

AutoCAD Designer

Lifemate Nigeria Limited
09.2019 - 11.2019
  • Supported the design and engineering team in addressing software-related issues, enhancing customer experience through effective troubleshooting and problem-solving.

Education

Bachelor of Science, Urban and Regional Planning -

Osun State University, Osogbo

Skills

  • Customer Support: Email, Live Chat, Phone & Video Conferencing
  • Problem Solving & Troubleshooting: Effective issue resolution and triaging
  • Technical Proficiency: Familiar with CRM platforms like Zoho CRM, HubSpot, and ERP software
  • Communication: Strong written and verbal communication skills
  • Relationship Management: Building trust and maintaining positive interactions with customers
  • Software Support Experience: Experience in technical design software such as AutoCAD, AIhouse
  • Tools & Platforms: Microsoft Office, G Suite, Zoho CRM, ShareCRM, SAP, SPSS

Certification

National Youth Service Corps (NYSC) | 07/2019

Timeline

Sales Manager

Lifemate Nigeria Limited
02.2020 - Current

Sales Representative

Lifemate Nigeria Limited
11.2019 - 02.2020

AutoCAD Designer

Lifemate Nigeria Limited
09.2019 - 11.2019

Bachelor of Science, Urban and Regional Planning -

Osun State University, Osogbo
Israel Olayiwola