Israel Olajide
Customer Support/Sales Person
Lekki Ajah,Lagos
Summary
Dynamic professional with a proven track record at Peniel Metropolitan Limited, excelling in sales, marketing, and customer support. Spearheaded innovative marketing strategies and enhanced customer satisfaction, demonstrating exceptional public speaking and content writing skills. Achieved significant business growth and forged strategic alliances, showcasing leadership and effective communication.
Overview
2025
2025
years of professional experience
Work History
Sales Person
Peniel Metropolitan Limited
- Worked to build relationships with customers and built potential for additional sales.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
- Trained new employees on customer service, money handling and organizing strategies.
- Kept detailed records of daily activities through online customer database.
Branch Marketing Head
Peniel Metropolitan Limited
10.2021 - Current
- Led a team of marketing professionals for successful product launches and promotions.
- Implemented data-driven decision-making processes to guide innovative marketing strategies.
- Improved lead generation efforts by implementing targeted inbound marketing strategies that attracted high-quality prospects.
- Drove business growth by forging strategic alliances with complementary organizations to expand reach into new markets.
Customer Support Executive
Peniel Metropolitan Limited
10.2021 - Current
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Provided personalized support to customers by understanding their unique needs and preferences.
Education
Diploma - Human Nutrition/Administration
Alison
USA06.2023
Skills
Public Speaking
Timeline
Branch Marketing Head
Peniel Metropolitan Limited
10.2021 - Current
Customer Support Executive
Peniel Metropolitan Limited
10.2021 - Current
Sales Person
Peniel Metropolitan Limited
Diploma - Human Nutrition/Administration
Alison
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