ISRAEL OGUNMOLA
Summary
Friendly Customer Support Representative skilled in resolving complex customer issues and enhancing satisfaction. Excel in communication, empathy, and problem-solving, leading to improved customer retention and positive feedback. Known for creating streamlined processes and fostering team collaboration to boost overall efficiency.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Customer support representative
Traydah
Ibadan, Nigeria
04.2023 - Current
- Took initiative in identifying patterns of queries from customers, contributing to about 50% in process improvements.
- Escalated complex issues with detailed documentation to respective departments.
- Utilised CRM software efficiently for tracking interactions and managing data.
- Improved customer satisfaction by resolving complaints in timely manner.
Forex Trader
the5%ers
03.2024 - 10.2024
- Trained individuals on how to trade
- Strengthened relationships with clients through clear communication about trading activities and results.
- Established effective trading strategies, improving long-term investment outcomes.
- Passed stage one and almost stage 2 of prop firm while risking just 1% per trade.
Digital marketer
Ajibak Group of Companies
, Nigeria
07.2021 - 07.2022
- Streamlined CRM system, improving client management processes by 75%.
- Partnered with graphic designers to create visually appealing advertisements.
- Created engaging content to boost online presence and attract potential customers.
- Collaborated with sales teams to align digital marketing strategies with business objectives.
- Designed and developed school website.
Education
Bachelor of Science - Water Resources Management
Federal University of Agriculture, Abeokuta
Abeokuta, Ogun State 08.2013 - 05.2019
Some College (No Degree) - Customer Support
Udemy
San Francisco 06.2024 - 01.2025
Skills
- Politeness and courtesy
- Data entry accuracy
- Microsoft office suite proficiency
- Live chat software expertise
- Customer Service
Accomplishments
Phase 1 for the5ers passed
Phase 1 and 2 passed for myforexfunds
Affiliations
- writing
- Trading
Timeline
Some College (No Degree) - Customer Support
Udemy
06.2024 - 01.2025
Forex Trader
the5%ers
03.2024 - 10.2024
Customer support representative
Traydah
04.2023 - Current
Digital marketer
Ajibak Group of Companies
07.2021 - 07.2022
Bachelor of Science - Water Resources Management
Federal University of Agriculture, Abeokuta
08.2013 - 05.2019
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