Summary
Overview
Work history
Education
Skills
Websites
Certification
Languages
Custom
Affiliations
Timeline
Generic
Islamiat Sulaimon

Islamiat Sulaimon

Lagos,Nigeria

Summary

Accomplished professional with a robust skill set in communication, interpersonal relations, and active listening, complemented by exceptional teamwork and customer service abilities. Demonstrates leadership through effective file review and auditing, decision-making aptitude, and a strong understanding of client confidentiality. Proficient in advanced data entry, loan servicing knowledge, and time management efficiency, with insights into process improvement. Expertise in relationship management, debt and credit management, and mutual funds knowledge supports career goals focused on enhancing financial services operations.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Loan officer

Asha microfinance bank
Lagos, Nigeria
01.2021 - Current
  • Communication
  • Interpersonal
  • Active Listening
  • Teamwork
  • Customer Service Skills
  • Leadership
  • File review and auditing
  • Decision-Making aptitude
  • Client confidentiality understanding
  • Advanced data entry speed
  • Loan servicing knowledge
  • Time management efficiency
  • Process improvement insight
  • Customer Service
  • Relationship Management
  • Debt and credit management
  • Mutual funds knowledge
  • Managed loan portfolio, reducing delinquency rates.
  • Assisted customers with loan applications, facilitating quicker approvals.
  • Improved loan application process by implementing efficient software.
  • Ensured accuracy in data entry, improving overall operational efficiency.
  • Completed accurate data entry tasks, reducing administrative errors.
  • Ensured prompt resolution of billing issues to maintain customer satisfaction.

Customer Service

Infiniti Systems
Abakaliki, Nigeria
12.2019 - 11.2020
  • Resolve customer complaints via phone, email, mail, or social media.
  • Compile reports on overall customer satisfaction.
  • Use telephones to reach out to customers and verify account information such as addresses and phone numbers.
  • Inform customer of deals and promotions and ensure proper customer service is being delivered.
  • Provided exceptional customer service, enhancing tenant retention rate.
  • Boosted hotel reputation with excellent communication skills.
  • Ensured smooth service with effective communication skills.

Help Desk Specialist

Harzotech Nig. Limited
Abeokuta, Nigeria
11.2015 - 10.2016
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Maintain daily performance of computer systems.
  • Ask questions to determine nature of problem, walk customer through problem-solving process, and follow up with customers to ensure issue has been resolved.
  • Respond to queries, email messages for customers seeking help either in person or over the phone.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Successfully delivered on tasks within tight deadlines.

Education

Higher National Diploma - Computer Science

Moshood Abiola Polytechnic
Abeokuta, Ogun State
12.2016 - 03.2019

Computer Science - undefined

Moshood Abiola Polytechnic
12.2013 - 11.2015

Skills

  • Communication
  • Interpersonal
  • Active Listening
  • Teamwork
  • Customer Service Skills
  • Leadership
  • File review and auditing
  • Decision-Making aptitude
  • Client confidentiality understanding
  • Advanced data entry speed
  • Loan servicing knowledge
  • Time management efficiency
  • Process improvement insight
  • Customer Service
  • Relationship Management
  • Debt and credit management

Certification

National Youth Service Corps, 11/01/19, 11/01/20

Languages

English

Custom

Biometric Verification Systems, 10/01/15, 11/01/15 Product Distribution System, 11/01/18, 04/01/19

Affiliations

  • Reading
  • Event Planning
  • Styling
  • Fashion
  • Traveling & Tour

Timeline

Loan officer

Asha microfinance bank
01.2021 - Current

Customer Service

Infiniti Systems
12.2019 - 11.2020

Higher National Diploma - Computer Science

Moshood Abiola Polytechnic
12.2016 - 03.2019

Help Desk Specialist

Harzotech Nig. Limited
11.2015 - 10.2016

Computer Science - undefined

Moshood Abiola Polytechnic
12.2013 - 11.2015

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Islamiat Sulaimon