Hi, I’m
Success Isitor
Virtual Assistant
Satellite Town, Calabar
Summary
Results-driven Administrative and Customer Support Specialist with a remarkable ability to elevate customer satisfaction by 85% through innovative CRM strategies and compassionate service delivery. Possesses exceptional analytical skills, leveraging data analysis and process optimization expertise to drive insights. Expertise includes advanced web research, calendar management, email management, and harnessing data-driven insights, merging technical know-how with meaningful interpersonal connections.
Overview
2
years of professional experience
Work History
Medical and Health CDs, NYSC
Research Assistant
06.2024 - 11.2024
Job overview
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Assisted in the design and implementation of surveys to gather data on various health topics, including tuberculosis and HIV/AIDS.
- Coordinated with field teams to ensure the effective execution of surveys, maintaining high standards of data quality and integrity.
- Executed data entry, cleaning, and analysis utilizing Microsoft Excel.
- Contributed to the development of survey reports, presentations, and academic publications.
Tee's Clinic
Administrative & Customer Support Specialist
09.2023 - 12.2023
Job overview
- Designed and delivered interactive health education sessioManaged account documentation for facility purchases streamlining account documentation, reducing processing time by 90%
- Coordinated customer care representation, ensuring exceptional customer experiences yielding improved customer satisfaction ratings by 85% through proactive issue resolution
- Scheduled appointments for clients, ensuring efficient calendar management
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Medical Laboratory Service Complex Yenagoa
Data Analyst & Administrative Support
08.2022 - 09.2023
Job overview
- Effectively collected, organized, and analyzed data to drive improvements in hospital operations and elevate patient satisfaction.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Delivered exceptional administrative support to reception staff, ensuring a seamless patient experience and optimized data management.
- Leveraged software applications (e.g., Excel, Google Drive) for in-depth data analysis and impactful reporting.
Education
Niger Delta UniversityWilberforce Island, Amassoma, Bayelsa State
Bachelor of Medical Laboratory Science from Medical Laboratory Science
07-2021
Skills
- Customer Service
- Email Management
- Calender Management
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Data Entry
- Transcription
- Advance Web Research
- Basic Graphic Design
Languages
English
Advanced
C1
Affiliations
- Association of Medical Laboratory Science Council of Nigeria
Certification
- Virtual Assistant - Certificate of Achievement
Timeline
Research Assistant
Medical and Health CDs, NYSC
06.2024 - 11.2024
Administrative & Customer Support Specialist
Tee's Clinic
09.2023 - 12.2023
Data Analyst & Administrative Support
Medical Laboratory Service Complex Yenagoa
08.2022 - 09.2023
Niger Delta University
Bachelor of Medical Laboratory Science from Medical Laboratory Science
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