Isibor Isiramen
Lagos,Okota
Summary
Results-driven professional with comprehensive expertise in FCUBS functional and technical domains, including the integration of FCUBS with external systems using inbuilt APIs to deliver innovative digital solutions. Highly skilled in PL/SQL, Oracle Database Administration, and SQL programming. Committed to leveraging advanced technical knowledge to drive organizational success and achieve continuous career growth within dynamic and forward-thinking environments.
Overview
23
23
years of professional experience
18
18
years of post-secondary education
1
1
Certification
Work History
Head Core Banking Application Support
UNION BANK NIGERIA
Lagos, Lagos Island
03.2021 - 03.2025
- Delivered effective training programs and skill transfer sessions for team members, emphasizing mentoring and expertise in Core Banking Application (CBA) knowledge areas.
- Managed incident resolution between internal users and the core banking vendor (OFSS) to ensure seamless operations.
- Conducted technical and functional training sessions on Flexcube operations for CBA team members.
- Oversaw EOD, EOM, and EOY operations management with a focus on performance, accuracy and efficiency.
- Performed team member appraisals to evaluate performance and drive professional development.
- Managed service level agreements (SLAs) and fostered productive relationships between the CBA vendor and the bank.
- Enhanced transaction options and functionalities in CBA to align with new business opportunities and organizational requirements.
- Collaborated with regulatory authorities on audits and reviews, including CBA audit and CBN-related activities.
- Prepared weekly updates and status reports on issues and activities to maintain transparency.
- Monitored Flexcube performance across service points, including branches and channels, ensuring optimal functionality.
- Designed and implemented external training programs to strengthen team expertise.
- Coordinated CBA-related operations with Database, Network, and Infrastructure teams to streamline transaction processing.
- Compiled periodic transaction volume and CBA performance reports, including EOD reports and ad-hoc analysis for decision-making.
- Ensured robust failover provisions for CBA through disaster recovery (DR) site readiness.
CORE BANKING APPLICATION USER SUPPORT
UNION BANK NIGERIA
05.2016 - 01.2021
- Provided effective and efficient support to branches and other operations teams
- Prompt resolution of escalated issues
- Provide functional and technical support on projects to various business unit
- Ensure availability of Core Banking Application
- Ensure that daily, monthly, and yearly report are generated
- Consolidation of all branches daily, monthly, and yearly financial position
- Availability of reports for various reporting units and purposes
- Monitoring of all transactions channels.
- Quick access to various reports to take decisions.
- Ensure Confirmed and tested solutions are deployed to production.
- Integrating FCUBS APIs with external systems.
SENIOR CONSULTANT
FASYL TECHNOLOGY
08.2015 - 04.2016
- Flexcube Securities v11.4 Support
- Deployment of some Canned reports in FCUBS
- Review and resolution of short positions in the system that impacts EOD
- Review and resolution of unsettled security deals in the system which causes settlement bridge GL to have balance
- Review and resolution of expired securities passing settlement entries
- Review of holding and current positions of securities and correcting those with wrong balances
SENIOR CONSULTANT
FASYL TECHNOLOGY
08.2014 - 04.2015
- Flexcube UBS Upgrade v12.0.2
- Deployment of Web Services
- Configuration and Deployment of core Web Services operations
- Integrating Web service XML to bank’s Middleware
- Testing of Core Web Service Operations including Accounting Services, LD Services, FT Services etc
- Deployment of ATM and POS
- Setup of Transaction codes for Channels
- Setup of Channel Products (ATM and POS)
- ARC maintenance setup for Channels Product
- Product and FC Literal mapping for Channels Product
- Testing all Channels transactions
- Ensuring ISO messages conform to ISO 1983 standard as used by the Bank
- Retail Teller Product Setup and review for all teller transactions
- ARC maintenance setup and Review for all teller transactions
- Transaction code setup and review of all teller transaction codes
- Till and Vault setup
- Branch and currency mapping to Tills
- Testing all Retail Teller Module functionality including (Cash deposit, Withdrawal, Cheque deposit, Withdrawal and Various BC instrument operations)
- Post Go-Live Support
PRODUCT CONSULTANT
FASYL TECHNOLOGY
06.2013 - 08.2014
- PROJECT - FIRST SECURITY DISCOUNT HOUSE (FSDH): Flexcube Securities Implementation v11.4
- Post Live Support
PRODUCT CONSULTANT
FASYL TECHNOLOGY
03.2014 - 04.2014
- PROJECT- NATIONAL MICROFINANCE BANK NMB PLC, TANZANIA: Consumer Lending Module Parameter Review
- Review the CL (Consumer Lending) module parameters
- Develop a Gap Analysis Document (GAD)
- Suggest and implement best practices for the parameters at National Microfinance Bank Limited (NMB)
PRODUCT CONSULTANT
FASYL TECHNOLOGY
06.2013 - 09.2013
- PROJECT- UNION BANK NIGERIA: Automation of POS Base 1 Base 2 Messages
- Automation of Base 1 messages to ensure that messages are sent successfully to the Core-Banking application and funds held in customers account
- Automation of Base 2 messages to ensure that messages are sent successfully to the Core-Banking application and customer account debited after merchant has confirmed that funds exist
PRODUCT CONSULTANT
FASYL TECHNOLOGY
06.2013 - 09.2013
- PROJECT - UNION BANK NIGERIA: Automation of Managers Cheque Printing
- Design of Managers Cheque report
- Automation of the Managers Cheque report to ensure that no manual intervention is needed
PRODUCT CONSULTANT
FASYL TECHNOLOGY
03.2013 - 06.2013
- SUPPORT - Sierra Leone Commercial Bank, Sierra Leone
- Responsible for providing on-site support for Flexcube Universal banking solution for Sierra Leone Commercial Bank
- Provide support for End of Month (EOM) activities
PRODUCT CONSULTANT
FASYL TECHNOLOGY
11.2012 - 02.2013
- PROJECT - UNION BANK NIGERIA: Automation of Value Added Tax (Vat) and Withholding Tax
- Review of Tax codes to ascertain adequacy of tax codes already defined on the system
- Definition of additional Tax codes to facilitate remittance and reporting to the appropriate State and Federal Tax Authorities
- Definition of Services Charge Codes (where applicable)
- Definition of reports on Business Object to facilitate monthly rendition of reports to the appropriate tax authorities
CONSULTANT
FASYL TECHNOLOGY
09.2012 - 10.2012
- PROJECT - Access Bank Nigeria: EOD Suspense Reconciliation
- Part of the tax-force team responsible for reconciling the bank's suspense account
CONSULTANT
FASYL TECHNOLOGY
11.2011 - 06.2012
- PROJECT - Access Bank Burundi: Implementation of Flexcube Universal Banking Solution
- Migrated Access Bank, Burundi from Delta banking application to Flexcube UBS
- Responsible for providing on-site support for Flexcube UBS
CONSULTANT
FASYL TECHNOLOGY
08.2011 - 09.2011
- PROJECT - Implementation of an interface between Flexcube Retail and a Cheque Truncation System application - Access Bank, Gambia
- Implemented an interface between Flexcube Retail Core Banking application and a Cheque Truncation System application to bring about an automated Clearing System between the Central Bank of Gambia, Cheque Truncation System application and Flexcube Retail Banking application
CONSULTANT
FASYL TECHNOLOGY
06.2007 - 07.2011
- SUPPORT Flexcube Retail Current and Savings Account (CASA) Module Support Intercontinental Bank Plc
- Responsible for providing on-site support for Flexcube Retail banking solution for Intercontinental bank
- Provide support for End of Month (EOM) and End of Year (EOY)
- SUPPORT Flexcube Retail Term Deposit Module Support Intercontinental Bank Plc
- Responsible for providing on-site support for Flexcube Retail banking solution for Intercontinental bank
- SUPPORT Flexcube Retail Loan Module Support Intercontinental Bank Plc
- Responsible for providing on-site support for Flexcube Retail banking solution for Intercontinental bank
CONSULTANT
FASYL TECHNOLOGY
12.2007 - 03.2008
- PROJECT - Implementation of an Automated Loan Booking Application
- Usage of standard Business Process Management Notation and mapping to deliver process automation of client human delivery and operational process in the Area of Automated Loan Booking Application for Intercontinental Bank
- Applying a process flow methodology for convincing the clients on the impact of automation process to their daily operation
- Installation and Configuration of Oracle Flexcube Workflow Management System
- Testing and Tweaking of Flexcube Workflow Design and Development
NYSC
Ebonyi State
Ezillo, Nigeria
08.2006 - 07.2007
- Responsible for teaching the students Chemistry
Industrial Attachment (IT) Training
Systems Spec Nigeria limited
08.2002 - 10.2002
- Hardware Support
- Computer hardware maintenance within the organization
- Managing and maintaining a Windows Server 2003 Environment
- General Software application and Operating systems management within the organization
- Networking and Microsoft Exchange Support
- Responsible for the maintenance of the Microsoft Exchange server
- Responsible for in-house network management of the organization
Education
BSc - Computer Science
Covenant University
Ogun State 06.2002 - 07.2006
Sec. School Leaving Certificate -
Hallmark Secondary School
Ondo 07.1996 - 07.2002
Prime Montessori Nursery And Primary School
Lagos 01.1995 - 08.1996
Learning Field Nursery And Primary School
Lagos 04.1993 - 06.1995
Children Evangelism Ministry Primary School
Edo State 01.1990 - 11.1993
Skills
- FCUBS
- SWIG (Switch Interface Gateway)
- PL/SQL
- Oracle Database Administration
- SQL programming Language
Affiliations
- British Project Professional, 03/01/12
- Project Management Institute, 06/01/12
Certification
Oracle Certified Administrator (OCA), Nov 2008.
Information Technology Infrastructure Library (ITIL) V3, Nov 2008.
Microsoft Certified Professional (Managing and Maintaining Windows Server 2003 Environment), Mar 2009
In-House Implementation of Flexcube Business Process Management System, Nov 2008
Skye Bank Staff Training on Flexcube Retail Core Banking Application, May 2009 Oracle Database SQL Expert, Feb 2010
In-House Training of New Staffs on Flexcube Retail Core Banking Application, Oct 2010 In-House Implementation of Flexcube Retail Core Banking Application, Mar 2010
In-House Implementation of Flex Branch Banking Application, Sep 2010
Project Management Training, Sep 2013
COBIT 5 Training and Certification, Nov 2017 TIPLUS Training Workshop, August 2018 Advanced Pl/SQL Training, September 2018
Projects
FCUBS Upgrade v14.1 (2025)
- Successfully upgraded the Core Banking Application (FCUBS) from version 12.0.2 to 14.1, ensuring seamless transition and enhanced system capabilities to support organizational needs.
- Conducted comprehensive product review and mapping between versions 12.0.2 and 14.1, ensuring alignment of functionalities and optimization of the new system's features.
- Integrated FCUBS APIs (REST and SOAP) with external systems to deliver efficient, innovative digital solutions and enhance interoperability for organizational growth.
- Designed and implemented the SWIG (Switch Interface Gateway) for managing ISO-based transactions, improving transaction processing efficiency and reliability.
FCUBS infrastructure Upgrade (2020)
- A comprehensive FCUBS infrastructure upgrade, resulting in significantly enhanced system performance and operational efficiency.
- Optimized end-of-day (EOD) processing time, reducing it from 10 hours to under 2 hours, thereby ensuring faster transactions and improved service delivery.
- Streamlined end-of-month (EOM) processing, cutting it from an extensive 36 hours to just 4 hours, enabling timely reporting and operational accuracy.
- Leveraged technical expertise to identify bottlenecks, implement performance improvements, and ensure reliable, high-performing system functionality.
- Delivered measurable results that directly contributed to improved productivity and superior user experience across the organization.
Timeline
Head Core Banking Application Support
UNION BANK NIGERIA
03.2021 - 03.2025
CORE BANKING APPLICATION USER SUPPORT
UNION BANK NIGERIA
05.2016 - 01.2021
SENIOR CONSULTANT
FASYL TECHNOLOGY
08.2015 - 04.2016
SENIOR CONSULTANT
FASYL TECHNOLOGY
08.2014 - 04.2015
PRODUCT CONSULTANT
FASYL TECHNOLOGY
03.2014 - 04.2014
PRODUCT CONSULTANT
FASYL TECHNOLOGY
06.2013 - 08.2014
PRODUCT CONSULTANT
FASYL TECHNOLOGY
06.2013 - 09.2013
PRODUCT CONSULTANT
FASYL TECHNOLOGY
06.2013 - 09.2013
PRODUCT CONSULTANT
FASYL TECHNOLOGY
03.2013 - 06.2013
PRODUCT CONSULTANT
FASYL TECHNOLOGY
11.2012 - 02.2013
CONSULTANT
FASYL TECHNOLOGY
09.2012 - 10.2012
CONSULTANT
FASYL TECHNOLOGY
11.2011 - 06.2012
CONSULTANT
FASYL TECHNOLOGY
08.2011 - 09.2011
CONSULTANT
FASYL TECHNOLOGY
12.2007 - 03.2008
CONSULTANT
FASYL TECHNOLOGY
06.2007 - 07.2011
NYSC
Ebonyi State
08.2006 - 07.2007
Industrial Attachment (IT) Training
Systems Spec Nigeria limited
08.2002 - 10.2002
BSc - Computer Science
Covenant University
06.2002 - 07.2006
Sec. School Leaving Certificate -
Hallmark Secondary School
07.1996 - 07.2002
Prime Montessori Nursery And Primary School
01.1995 - 08.1996
Learning Field Nursery And Primary School
04.1993 - 06.1995
Children Evangelism Ministry Primary School
01.1990 - 11.1993
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