Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Isi Eriakha

Customer Service Representative
Ajah, Lagos

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience
6
6
years of post-secondary education
5
5
Certifications

Work History

Customer Service Executive

Uches resources
Lagos
01.2023 - Current
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.

Customer Service Representative

MTN
Lagos
08.2016 - 09.2017
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Brand Ambassador

unilever
lagos
04.2016 - 08.2016
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Communicated product information with confidence and educated consumers about company.

Education

Bachelor of Science - Agricultural Economics And Extension Service

University of Benin
Benin City-Nigeria
03.2009 - 12.2014

Skills

Payment management

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Certification

Learning HubSpot CRM (linkedIn ]

Timeline

Customer Service Executive

Uches resources
01.2023 - Current

Learning HubSpot CRM (linkedIn ]

01-2023

Customer service: serving customers through chat and text [linkedin]

01-2023

Customer service: Problem Sloving and troubleshooting, linkedIn]

01-2023

Data-Entry - [Accountinghub]

12-2022

Customer Service Representative

MTN
08.2016 - 09.2017

Brand Ambassador

unilever
04.2016 - 08.2016

Customer service: How May I help you [MTN]

04-2016

Bachelor of Science - Agricultural Economics And Extension Service

University of Benin
03.2009 - 12.2014

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Isi EriakhaCustomer Service Representative