Isi Eriakha
Customer Service Representative
Ajah, Lagos
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
Work History
Customer Service Executive
Uches resources
Lagos
01.2023 - Current
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Customer Service Representative
MTN
Lagos
08.2016 - 09.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Brand Ambassador
unilever
lagos
04.2016 - 08.2016
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
Education
Bachelor of Science - Agricultural Economics And Extension Service
University of Benin
Benin City-Nigeria 03.2009 - 12.2014
Skills
Payment management
Issue escalation
Complaint resolution
CRM
Administrative support
Recordkeeping strengths
Inventory assistance
Sales expertise
Certification
Learning HubSpot CRM (linkedIn ]
Timeline
Customer Service Executive
Uches resources
01.2023 - Current
Learning HubSpot CRM (linkedIn ]
01-2023
Customer service: serving customers through chat and text [linkedin]
01-2023
Customer service: Problem Sloving and troubleshooting, linkedIn]
01-2023
Data-Entry - [Accountinghub]
12-2022
Customer Service Representative
MTN
08.2016 - 09.2017
Brand Ambassador
unilever
04.2016 - 08.2016
Customer service: How May I help you [MTN]
04-2016
Bachelor of Science - Agricultural Economics And Extension Service
University of Benin
03.2009 - 12.2014