Off-Roading
Years of professional work experience
Hi, I’m
Isaiah Etuk
Service To Humanity
Ontario,CA
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful at building relationships with customers to increase loyalty and repeat business. Bringing skills in order management, payment processing and up-selling. Dedicated customer service and sales professional knowledgeable about working quickly and maintaining security while meeting high demand. Excellent interpersonal, communication and time management skills. I Consider myself an Adventurer Forward-thinking professional offering more than 6 years of experience working in demanding, deadline-driven environments. Excellent skills servicing electrical systems, making repairs, tire care and conducting warranty work. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
8
9
years of post-secondary education
2
Languages
6
Years of customer satisfaction
Work History
ELL POMONAPomona, CA
Dispensary Technician
4 2022 - 04.2024
Job overview
- Checked guests' photo identification for validity and age requirements..
- Mitigated risks associated with cash handling by implementing strict security measures for financial transactions within dispensary setting.
- Managed high volume of cash with 100% accuracy rate. No mistakes were reported on my registers.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Exceeded sales targets consistently by leveraging extensive knowledge of product offerings, dosages, and potential interactions with other medications or health conditions.
- Participated in community outreach events to promote benefits of medical cannabis use and dispel common misconceptions.
Walt Disney Parks And Resorts
Cashier/Bartender
11.2021 - 04.2022
Job overview
- Learned scripts to understand characters' relationships and develop role interpretations.
- Helped guest with ANYTHING, complete purchases, locate items, join resort programs and have a great time.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Operated efficiently in high-volume setting to prepare and serve more than fifty drinks per hour.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Vans, A VF CompanyLakewood, CA And Alta Loma, CA
Retail Associate
12.2019 - 08.2021
Job overview
- Working "off the wall" has taught how to earn customers trust by giving them quality recommendations to fit their needs along with great service.
- Responsible for several operational tasks being completed. Maintained clean sales floor and straightened and faced merchandise.
Displayed merchandise by arranging in appealing ways to boost sales. - Processed accurate credit, debit, check and cash sales transactions for more than 200-400 customers orders per day
- Handling cash and card transactions, following company guidelines along with SKATER policy implementation … interacting with guests greeting with warm welcomes and farewells
- Answered questions about store policies and addressed customer concerns
- Helped customers manage large purchases by collecting items from shelves and storage locations
- Identified potential shoplifting incidents, implementing loss prevention strategies to protect store assets.
Gen Korean BBQ HouseRancho Cucamonga, CA
Restaurant Server
01.2021 - 06.2021
Job overview
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Up sold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
U.S Department of CommerceLong Beach, CA
Census Field Agent - Supervisor
05.2020 - 12.2020
Job overview
- Improved team productivity by consistently meeting deadlines and streamlining work processes.
- Managed multiple projects simultaneously, ensuring timely completion of all tasks within scope and budget constraints.
- Supported continuous improvement initiatives by providing valuable feedback based on observations made during field assignments.
- Contributed to successful completion of high-profile projects through effective collaboration with team members from various departments.
- Trained junior staff members on best practices for fieldwork, enhancing overall team performance.
- Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in timely manner. Facilitated smooth onboarding of new hires by efficiently entering relevant data into payroll system.
American TireSignal Hill, CA
Service Technician -promoted To- Sales Apprentice
09.2017 - 12.2019
Job overview
- Service Tech promoted to Crew Chief then promoted to Sales Apprentice
- Had duties such as placing orders, performing tire diagnostics, and explaining quotes, rates, and payment plans
- Work well in team environments, and coworkers enjoy work flow with
- Enjoy working toward goals and have been recognized for excellent work by corporate members.
- Identified new sales opportunities each week and leveraged knowledge of company goals and strategies to offer insight into viability of potential connections
- Managed product inventory to optimize sales pitches and closed over 2000 sales
- Assisted in the development of company-wide best practices for servicing procedures, contributing to higher efficiency standards across teams
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements
- Increased customer satisfaction by providing timely and efficient service for various technical issues
- Inspected equipment to diagnose operational issues
- Installed new equipment and explained operation and routine maintenance protocols to customers
Kiros Auto Repair Long Beach, CA
Trainee -hired On- Automotive Mechanic Assistant
03.2016 - 09.2017
Job overview
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues
- Responsible for assisting professional mechanics in repairs, replacing parts, and smog checks.
- Followed established safety procedures and techniques when working under lifted vehicles
- Managed inventory through computerized inventory control system
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, OBD scan diagnostics, wheel balancing and filter replacement
- Evaluated trainee progress through skill assessments and performance reviews, ensuring ongoing development. Learned new materials, processes, and programs quickly.
- Shadowed senior team members to learn all related jobs and tasks.
Education
Ernest S. Mcbride Senior High SchoolLong Beach, CA
High School Diploma
09.2014 - 06.2018
University Overview
- Member of Honor Society above 3.7 GPA
- Member of Engineering Robotics Design Team (VEXROBOTICS)\
- Elected Captain of Go Kart Club
- Ranked in Top 20% of class
- Go Kart Club Member and Founder
California State Polytechnic University, PomonaPomona, CA
Some College (No Degree) from Mechanical Engineering
05.2001 - 01.2020
University Overview
- Professional development completed in Socratic Seminar
- Extracurricular Activities: BAJA Motorcycle Club
- Black Student Collective Member
Skills
Ability to read and speak fluent English
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions
Schematic Interpretation, Mechanical Aptitude, Understands Electrical Systems Schematics
Technical Troubleshooting and Diagnostic skills
Flexible and responsive to changing conditions Exhibits patience, empathy, attention to detail, and passion for problem-solving
Experience of working and managing a team in a fast-paced environment and leading or mentoring teams of 4 or more
Equipment Oversight/Tool management
Valid Driver's License - NO INCIDENTS
Heavy Lifting
Relationship Building
Service Quality
Positive Attitude
Quick Thinker
Passion for Adventure
Affiliations
- Lions Club
- Freemason
Interests
Innovation
Servitude
Vans Collector
Family Man
Music/Museums
Timeline
Cashier/Bartender
Walt Disney Parks And Resorts
11.2021 - 04.2022
Restaurant Server
Gen Korean BBQ House
01.2021 - 06.2021
Census Field Agent - Supervisor
U.S Department of Commerce
05.2020 - 12.2020
Retail Associate
Vans, A VF Company
12.2019 - 08.2021
Service Technician -promoted To- Sales Apprentice
American Tire
09.2017 - 12.2019
Trainee -hired On- Automotive Mechanic Assistant
Kiros Auto Repair
03.2016 - 09.2017
Ernest S. Mcbride Senior High School
High School Diploma
09.2014 - 06.2018
California State Polytechnic University, Pomona
Some College (No Degree) from Mechanical Engineering
05.2001 - 01.2020
Dispensary Technician
ELL POMONA
4 2022 - 04.2024