ISAIAH BAWONDA
Sidcup, London,Bexleyheath
Summary
A Multi-talented Project Coordinator and telecoms operations manager with over twenty (20) years in the telecoms industry, successful at taking on diverse project tasks to accomplish tight deadlines. Track records of maintenance all KPIs and MTTRs. Hands-on people person and analytical problem solver with excellent communication, planning and decision making skills.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
Work History
TECHNICAL CLUSTER HEAD
VIXEN, Seconded to Globacom
Benin City, Edo
05.2020 - Current
- Guided, coached and led project teams, delegating tasks and evaluating performance and progression of project pace.
- Set realistic technical KPIs based on past performance and motivated teams to achieve them.
- Collaborated with multidisciplinary teams to develop creative, customer-focused solutions.
- Produced technical schedules in line with production specifications.
- Appraised and monitored technical staff performance to identify development opportunities and promote growth.
- Monitored market trends and developments to remain ahead of competitor activity.
- Periodic Maintenance(OAM) of BSS, Transmission, NSS,POI, DCN, Fiber Network, Power and telecom civil infrastructure.
- Monitoring of Alarms and Performance measurement matrices and undertake remedial measures in all functional areas.
- Network service quality monitoring, optimisation ,and WO execution to ensure benchmark KPIs.
- Monitoring of rollout activities and other major and minor projects and complete Acceptance Procedure.
- Sales co-ordination and customer complaint resolution.
- Cost control and waste management- Quality control of material, workmanship, during upgradations, modifications and new project role-outs.
- Ensure and maintain necessary Documentation, Records and Site logbooks
ROLLOUT COORDINATOR FOR 80 TELECOMS SITES
VIXEN ENTERPRISE, Seconded to Globacom
Warri, Delta
07.2023 - 08.2023
- Coordinated contractors and subcontractors to complete on-site installations and grounds work.
- Directed site workflow, delegating tasks and overseeing deliveries to maintain orderly execution of all expectations.
- Managed stringent deadlines and complex logistics to execute client events.
- Evaluated sites to determine equipment layouts and logistics for large- and small-scale events.
- Allocated resources to promote seamless day-of operations, utilising critical thinking and resourceful problem-solving to surmount challenges.
- Exceeded client expectations, receiving consistently positive feedback across multiple projects.
- Oversaw budget and expenditures, monitoring site-wide needs to enforce adherence.
- Liaised with cross-functional teams to bring client requirements to fruition, driving satisfaction and loyalty.
- Reviewed budget and cost estimates to monitor expenditures and increase revenue.
- Coordinated event staff workflow and delegated tasks to maintain seamless flow of events.
COORDINATION OF 4G LTE2600 DEPLOYMENT IN MIDWEST
VIXEN ENTERPRISE, Seconded to Globacom
Benin City, Edo
04.2023 - 05.2023
- Identified and recommended cost-effective technology solutions.
- Directed installation and configuration of computer hardware, operating systems and applications.
- Led IT support for 1st, 2nd, and 3rd line hardware and software issues.
- Managed team of IT support technicians, developing workflows and processes.
- Led infrastructure projects to install and upgrade various systems.
- Collaborated with crossfunctional teams to brainstorm technical solutions to business problems.
- Acted as first point of contact for hardware and software troubleshooting queries.
- Minimised disruptions by strategically planning and communicating scheduled down-time and management of upgrades and patching.
50 EBAND MICROWAVE DEPLOYMENT
VIXEN, Seconded from Globacom
BENIN
03.2023 - 05.2023
- Selected optimal production and installation methods to achieve best result.
- Advanced apparatus and procedures for robust testing of components, circuits and systems.
- Selected electrical testing methods and created explained test procedures.
- Investigated different technologies to advise on development of [Type] systems.
- Managed engineering projects from conception to completion.
- Allocated and tracked spending to complete projects within budget.
PROJECT MANAGER FOR 200KM FIBRE DEPLOYMENT
VIXEN, Seconded to Globacom
Benin City, Edo
01.2022 - 06.2022
- Managed the deployment of USD60 Million project, end to end passive and active Fibre networks, proffering Fibre optic network technical solutions and deployment processes to ensure optimal project execution.
- Evaluated project risks and feasibility, identifying issues and proactively implementing proposed solutions.
- Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates.
- Used project management tools and techniques for positive, successful outcomes.
- Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.
- Built and nurtured professional relationships with wide range of stakeholders.
- Delivered on projects' key objectives with agreed budgets, timelines and standards.
- Assured project documentation followed internal quality standards.
- Notified finance and billing teams of milestone completions to support accurate and timely client invoicing.
- Monitored project spending and compiled budgets to develop business use cases.
- Prepared and managed project plans from end to end, meeting required milestones.
REGIONAL TECHNICAL HEAD
VIXEN, seconded to Globacom
Benin City, Edo
05.2018 - 04.2020
- Worked with senior management to conduct client care reviews.
- Monitored and communicated regional industry trends and competitor activity.
- Developed regional market and sector knowledge with understanding of prospective client needs.
- Identified key prospective clients, implementing successful targeting strategies.
- Established and maintained close relationships with clients to maximise revenue potential.
- Monitored and analysed key data metrics, performance and insights to inform strategies.
- Helped increase company presence in local markets, working closely with marketing.
- Met and regularly exceeded income generation targets.
- Grew annual revenue by 90% with targeted sales and marketing strategy.
HEAD NETWORK TRANSMISSION
VIXEN, Seconded to Globacom
Lagos
10.2015 - 04.2018
- Deployed and Maintained 100G DWDM network across the Nation.
- Implemented the migration of 2G network from TDM to IP.
- Maintained broadband networks to support stable operations.
- Consulted with management and key stakeholders to define business needs and specifications.
- Deployed and managed complex networks across broadband, Wi-Fi, LANs and VPNs.
- Evaluated network performance to minimise downtime and address issues.
DWDM Support Engineer
VIXEN, Seconded to Globacom
Lagos
01.2010 - 09.2015
- DWDM nodes maintenance
- DWDM configurtion and integration.
- Analysed support tickets, identifying recurring problems for permanent resolution.
- Analysed support tickets and current performance against Service Level Agreements (SLAs) and internal targets to generate insights for management.
- Investigated and documented root causes of technical issues for permanent resolution.
- Acquired, set up and configured hardware and software to meet specific customer requirements.
- Anticipated and prevented issues with technical infrastructure to minimise downtime.
- Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Drove short-term troubleshooting and long-term improvement efforts across multiple platforms.
- Offered technical expertise to contribute to 2nd and 3rd line of support.
SDH and Microwave Support Engineer
VIXEN, Seconded from Globacom
Lagos
01.2008 - 12.2009
- Add and Drop Multiplexers (ADM) installation, configurtion, integration and maintenance
- SDH microwave configuration, integration and maintenance
- Diagnosed and resolved technical issues promptly with minimal downtime for end-users.
- Coordinated with third-party vendors to resolve technical issues beyond the internal scope.
- Analysed support tickets, identifying recurring problems for permanent resolution.
- Documented troubleshooting procedures for future reference.
- Worked to optimise maintenance processes to support existing and future contracts.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Maintained internal knowledge bases for support documentation.
Server administrator
VIXEN, Seconded to Globacom
Victoria Island, Lagos
01.2005 - 12.2007
- Managed Alcatel-Lucent NM and RM servers
- Implemented software and hardware upgrades to boost system speed.
- Led server maintenance activities for company systems to keep critical functions operational.
- Requisitioned hardware and software to meet changing organisational needs.
- Monitored and intercepted electronic data transfers, preventing data theft and malware spread.
- Executed routine maintenance tasks and troubleshooting procedures to sustain system configurations and software installations.
- Tested installations and updates on test servers before deployment to live environments.
- Worked with vendors to evaluate and integrate new hardware and software solutions.
- Backed up data daily to prevent undue information loss and coordinated disaster recovery plans.
NOC Engineer
VIXEN, Seconded to Globacom
Victoria Island, Lagos
05.2003 - 12.2004
- Responded to and resolved tickets quickly to limit systems, network and operational downtime.
- Maintained technical documentation to facilitate process and procedure monitoring.
- Led hardware serial audits to verify performance according to service demands.
- Worked flexibly to meet out-of-hours call-out requirements, providing round-the-clock technical support.
- Highlighted and responded to system and network faults and engaged contractors to rectify issues.
- Managed monitoring systems to enable network and service status evaluations.
- Troubleshot network issues and provided rapid solutions to limit downtime.
Education
Master of Business Administration - Business Administration
UNIVERSITY OF ILORIN
ILORIN, NIGERIA 09.2011 - 06.2013
Bachelor of Engineering -
Ahmadu Bello University
Zaria, Nigeria 09.1993 - 01.2000
Skills
- Telecoms Technical Operations Management Skills
- Project Management Skills
- DWDM Trained level 3 Support Expert
- Microwave Operations and Maintenance Skill
- Telecoms Network Service Quality maintenance and optimization
- Cost control and waste manangement
- Good working knowledge of telecoms mobility network (2G, 3G, 4G and 5G technologies)
- Good working knowledge of IP
- Positive attitude
- Deadline-driven
- Engaging leadership style
- Vendor and contract negotiations
- Team mentorship
- Revenue generation
Languages
English
Proficient (C2)
Timeline
ROLLOUT COORDINATOR FOR 80 TELECOMS SITES
VIXEN ENTERPRISE, Seconded to Globacom
07.2023 - 08.2023
COORDINATION OF 4G LTE2600 DEPLOYMENT IN MIDWEST
VIXEN ENTERPRISE, Seconded to Globacom
04.2023 - 05.2023
50 EBAND MICROWAVE DEPLOYMENT
VIXEN, Seconded from Globacom
03.2023 - 05.2023
PROJECT MANAGER FOR 200KM FIBRE DEPLOYMENT
VIXEN, Seconded to Globacom
01.2022 - 06.2022
TECHNICAL CLUSTER HEAD
VIXEN, Seconded to Globacom
05.2020 - Current
REGIONAL TECHNICAL HEAD
VIXEN, seconded to Globacom
05.2018 - 04.2020
HEAD NETWORK TRANSMISSION
VIXEN, Seconded to Globacom
10.2015 - 04.2018
Master of Business Administration - Business Administration
UNIVERSITY OF ILORIN
09.2011 - 06.2013
DWDM Support Engineer
VIXEN, Seconded to Globacom
01.2010 - 09.2015
SDH and Microwave Support Engineer
VIXEN, Seconded from Globacom
01.2008 - 12.2009
Server administrator
VIXEN, Seconded to Globacom
01.2005 - 12.2007
NOC Engineer
VIXEN, Seconded to Globacom
05.2003 - 12.2004
Bachelor of Engineering -
Ahmadu Bello University
09.1993 - 01.2000
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