Isaac Odole

• Evaluated team member performance regularly to identify and resolve productivity concerns.
• Established clear priorities and production quality standards.
• Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
• Achieved on-time shipments goal by empowering employees to continued success.
• Execute all units’ inventory and business financial value of the state for every month in
• view and avail to finance and compliance unit.
•  Monitors and Ensures effective implementation of brand operational standards, Best
• Goods Manufacturing practices BGMP, and HACCP principles.
•  Ensures team total compliance with operations standards of service for clients.

Log all operational control (Bin Cards, SICs, Waybills, and LPO), daily, weekly and

monthly activities on Manage Engine. .

 Coordinates the state team to ensure brand standards, Best Goods Manufacturing

practices and HACCP principles on all operation.

 Execute capacity management plans to support operations in collaboration with Finance,

compliance, and procurement unit for demand and planning purposes.

 Manages the state retail operations, weekly and monthly inventory report, prepares

weekly and monthly operations financial value (Gross profit, EBIT, EBITDA, PBT)

report.

 State SAP, ERP asset, inventory and retail planning Manager

• Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
• Analyzed and forecasted monthly sales data of existing marketed companies within designated area.
• Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
• Analyzed sales and marketing data for improved strategies.
• Educated customers about products and services options.
• Produced and implemented customer satisfaction guarantee program which directly resulted in 75% increase in sales.
• Assisted customers with opening accounts and signing up for new services.
• Created customer support strategies to increase customer retention.
• Maintained statistical database of customers using manage engines for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
• Directed 4-person team of customer service personnel while helping front-line team members work effectively with over 400 daily customers.
• Created activities and engagements to enhance customer experience, knowledge and patronage.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Completed opening and closing functions to meet operational needs.
• Delivered superior customer service to strengthen relationships and drive future business revenue.
• Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.