ISAAC BURTON
Charlotte
Summary
Versatile Operations Manager with a proven track record at Dasmen Residential LLC, driving a 9% reduction in CAPEX through strategic vendor negotiations. Expert in operational efficiency and team development, I excel in enhancing service quality and fostering cross-functional collaboration to achieve ambitious project goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Dasmen Residential LLC
Ramsey, New Jersey
09.2020 - 11.2025
- Led strategic vendor negotiations, achieving a 9% reduction in CAPEX spend, while maintaining service quality and delivery timelines.
- Optimized contractor performance by implementing accountability metrics and process improvements, resulting in reduced operational inefficiencies, and faster project execution.
- Designed and deployed new operational frameworks that shortened project turnaround time, improved cross-team coordination, and enhanced scalability across multiple sites.
- Partnered directly with the CEO to support the launch and refinement of a $1.2M nationwide renovation initiative, collaborating with Israeli investment partners across a multi-property portfolio.
Executive Vice President
Regal Waste LLC
01.2020 - 11.2024
- Secured six new national accounts, negotiating long-term pricing and service enhancements that drove multi-year recurring revenue growth, and expanded the national footprint.
- Exceeded sales targets by over 15% through consultative, solution-based selling, and deep product expertise, while increasing customer retention by 20% through personalized account management.
- Built and scaled operational and field-execution frameworks that improved productivity by 25% and increased profitability across multi-market operations.
- Optimized national routing, vendor partnerships, and high-value contracts, reducing fuel and labor costs by 12%, while improving service consistency and margin performance.
VP of Strategic Development
Dasmen Residential LLC
12.2019 - 09.2024
- Launched two operational pilot programs, and successfully scaled them companywide.
- Supported the CEO with national-level networking initiatives, and collaborated with AppWork to address prop-tech requirements.
- Implemented data-driven systems that significantly enhanced operational performance.
- Assisted in launching a $100,000 CAPEX roofing project, overseeing execution, and permit acquisition.
Director of Sales & Operations
Varda Partners
02.2019 - 02.2024
- Secured 6 new client accounts through value-based selling strategies, contributing to a 30% YoY revenue growth, and expansion into 2 emerging markets.
- Directed multi-state sales operations, aligning cross-functional teams (sales, supply chain, customer service) to drive execution, improve delivery times, and boost customer satisfaction.
- Increased recurring revenue through strategic relationship management and accurate forecasting, while enhancing pipeline visibility via data-driven CRM processes.
- Reduced operational expenses by $300K annually by automating key workflows and strengthening onboarding and training systems for improved team performance.
Senior Operations Manager
Regal Waste LLC
06.2019 - 01.2024
- Increased operational output by 18% through redesigned workflow systems and field alignment.
- Increased profitability by $1M+ and reduced costs 7% through strategic relocation of manufacturing to the Philippines.
- Assisted in creating a new product manufactured in the Philippines to improve efficiency and reduce production overhead.
- Developed new reporting structures that improved forecasting accuracy and transparency.
Regional Manager
Regal Waste LLC
01.2018 - 06.2023
- Secured three new regional contracts by improving service delivery consistency and strengthening client relationships.
- Elevated performance in underperforming regions through targeted coaching and the rollout of standardized operating procedures (SOPs).
- Drove operational improvements that enhanced client satisfaction and boosted retention across multiple service areas.
- Implemented performance metrics and accountability structures, resulting in increased team productivity and service reliability.
Regional Manager
Valet Living
01.2017 - 07.2022
- Reduced service complaints by 15% by introducing quality assurance checks, and setting clear communication standards.
- Improved team performance through the development of targeted training programs, and a structured inspection system.
- Increased operational efficiency by simplifying workflows, leading to faster service delivery, and improved team coordination.
- Lowered employee turnover by launching mentorship initiatives and defining a clear career development pathway.
Director of Marketing
The Cypress of Charlotte
10.2016 - 10.2021
- Increased community engagement by 30% through strategic events, partnerships, and targeted digital campaigns.
- Boosted lead generation by refining digital outreach strategies, and improving content relevance across platforms.
- Improved occupancy pipeline with focused messaging, optimized listings, and data-driven targeting efforts.
- Enhanced resident experience by establishing clear communication standards and feedback loops, and strengthening retention.
Corrections Sergeant
BRRJA
11.2016 - 10.2020
- Reduced incidents 10% through training and supervision.
- Improved crisis response outcomes.
- Strengthened workforce performance through safety and leadership initiatives.
Director of Business Development
MAA
02.2019 - 01.2020
- Held monthly investor seminars on risk, demographics, and market strategy (promotion to VP offered).
- Secured three strategic tech partnerships.
- Collaborated with CEO on expansion planning.
Education
MBA - Business Administration And Management
UNC Charlotte
Charlotte, North Carolina05-2020
Bachelor of Arts - Marketing
Liberty University
Liberty University08-2016
Associate Degree -
Central Virginia Community College
Lynchburg, Virginia05-2016
Skills
- Multi-site operations leadership
- National Accounts Management
- Revenue growth and sales strategy
- Operational Efficiency & Process Optimization
- Logistics & Routing Systems
- CAPEX Management & Vendor Oversight
- KPI tracking and data analytics
- Team development and cross-functional leadership
- Contract Negotiation & Relationship Management
- Strategic Planning & Organizational Expansion
- Customer Experience Improvement
- Financial & Asset Oversight
Certification
- PMP
- CSCP
- CLTD
- SHRM-SCP
- Executive Leadership Certificate (Cornell / Wharton / MIT)
Timeline
Operations Manager
Dasmen Residential LLC
09.2020 - 11.2025
Executive Vice President
Regal Waste LLC
01.2020 - 11.2024
VP of Strategic Development
Dasmen Residential LLC
12.2019 - 09.2024
Senior Operations Manager
Regal Waste LLC
06.2019 - 01.2024
Director of Sales & Operations
Varda Partners
02.2019 - 02.2024
Director of Business Development
MAA
02.2019 - 01.2020
Regional Manager
Regal Waste LLC
01.2018 - 06.2023
Regional Manager
Valet Living
01.2017 - 07.2022
Corrections Sergeant
BRRJA
11.2016 - 10.2020
Director of Marketing
The Cypress of Charlotte
10.2016 - 10.2021
MBA - Business Administration And Management
UNC Charlotte
Bachelor of Arts - Marketing
Liberty University
Associate Degree -
Central Virginia Community College